Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic
Prateek Kumar Nayak

Prateek Kumar Nayak

Summary

4+ yrs of experience in salesforce.com platform involved in various stages of SFDC life cycle including Define (BRD), Design, Development, Review, Support and Maintenance and SF applications based on Apex Language and leveraging Force.com Platform. Proficient in CRM business processes like Lead Management, Case management and support automation. Experience in SFDC development using Apex classes, Triggers, Visual Force, Batch Apex, Partner and Enterprise WSDL and Force.com IDE, Lightning Web Component. Experience using Sales force Web services API like REST, BULK, and SOAP. Experience working across various SFDC implementations covering Sales Cloud, Service Cloud and Call center. Experience on Salesforce Lightning UI using Aura Components and LWC. Experience on Salesforce DX Plugins and Snowfakery. Developed Apex Triggers, Apex Classes, Test Classes, Integrations, Controllers & Extensions to support Visualforce pages, Test Classes for Unit testing as per the functional needs in the application. Continuous integration tools like Copado, Version Control Tools like GITHUB Enterprise, BitBucket and deployments using ANT and Change Sets. Experience on Worked in the full cycle of the project from the gathering of user requirements to development of the community. Extensive experience of using declarative features like validation rules, workflows, approval processes, Escalation Rules, sharing rules automation for satisfying complex business process automation. Thorough understanding of the Salesforce licensing structure and services offered by Salesforce. Deployments using GIT and then Using Copado, we will deploy to Target environment. Merging Branches in version control tools like GitHub and Bit Bucket. Resolving merge conflicts while merging different branches. Good Hands on experience on Source Tree. Experience in Data Migration and integration using data loader, and building Reports, dashboards and tabs. Refreshing SandBoxes after deployment. Expertise in developing web-based GUI using HTML, JavaScript, and CSS. Experience on Salesforce Lightning experience on creating reports. Experience on Salesforce migration from Classic to Lightning. Experience on Salesforce Lightning Utility Bar. Have good working knowledge in querying salesforce.com database using SOQL & SOSL queries and Governor Limits. Experienced in integrating SF with External Tools. Experienced in working with different software development methodologies like Agile and Scrum.

Overview

4
4
years of professional experience
1
1
Certification
2
2
years of post-secondary education

Work History

Technical Support Engineer

Salesforce
Hyderabad
02.2023 - Current
  • Manage customers; expectations and experience in a way that results in high customer satisfaction
  • Develop and maintain technical expertise in assigned areas of product functionality and utilize that expertise effectively to help customers
  • Assist with the design and delivery of product and other technical training.
  • Fulfilled client customization requests for managed systems and software components according to internal business requirement policies.
  • Read technical manuals, conferred with users, or conducted computer diagnostics to investigate and resolve problems.
  • Analyzed network traffic using industry-standard tools to diagnose application stability and performance issues.

Application Development Analyst

Accenture
08.2020 - 02.2023
  • Designed, deployed the Custom Apps, Custom objects, Custom Fields, Custom buttons, Page layouts, Custom tabs, Components to suit the needs of the application
  • Created, maintained and enhanced workflows, approval processes and configurations within the Salesforce.com environment
  • Configured Territories and managed common field service jobs and initiated field service jobs
  • Created Lightning Components and used Salesforce SLDS to convert existing Visualforce pages to lightning components
  • Worked on Salesforce Lightning Process Builder to easily automate business processes
  • Developed re-usable UI Components with Lightning Component Framework
  • Created new Lightning pages and build custom Salesforce1 Lightning apps for different business groups in the organization using Lightning App Builder
  • Enabled Aura Framework, by adding Aura Attributes and Aura Handlers for Events to focus on Logic and Interactions in Lightning Applications
  • Involved in migration from Salesforce Classic to Lightning Experience, with reports and dashboards automatically viewable and inheriting all permissions and sharing settings defined in Salesforce Classic
  • Leveraged APEX Controller to make a call for external requests to retrieve data from various API's and displayed them on to the component
  • Developed various Lightning Components, Events and Lightning Applications
  • Enhanced service cloud support with Email to Case, call center, Web to Case to enter generated cases to Case Object
  • Worked on various salesforce.com standard objects like Campaigns, Leads, Accounts, Contacts, Opportunity, Forecast, Cases, Reports and Dashboards
  • Created record types based on organization requirements and for the ease of business users
  • Maintained data cleanliness and accuracy by adding various custom validation rules and custom formulas
  • Defined lookup and master-detail relationships on the objects, established many to many relationships among objects
  • Performed page layout customization, page layout assignment based on profiles and created custom links based on user requirement
  • Responsible for setting up web service integrations, worked with Web Services (REST API's)
  • Used SOQL and SOSL statements within Governor Limits for data manipulation needs of the application using platform database objects
  • Used Visual Studio to develop the classes and triggers
  • Setting up Service Cloud Console, Cases (Web to case, email to case), Solutions, Case Assignment, and CTI Interfaces
  • Created Profiles, Roles based on Organization role hierarchy and implemented Record-Level and Field-Level security and configured their sharing settings.

Salesforce Developer

Accenture
08.2019 - 08.2020
  • Performed detailed analysis of business and technical requirements and designed the solution by customizing various standard objects of Salesforce.com (SFDC) and using other Platform based technologies like Lightning, Force.com, and Web Services
  • Involved in requirement gathering from the client location, knowledge transfer and setting expectations on project progress at the client end
  • Worked on various Salesforce.com Standard objects, Custom Objects, Triggers, Classes, Pages, Reports and Dashboards
  • Designed and Developed Dashboard to monitor case activities based on geography
  • Created Apex methods for the lightning controller and helper methods to perform DML operations on the case records
  • Responsible for Data load operations using Force.com Apex Data Loader
  • Used Eclipse IDE with Force.com Plug-in for writing business logic in Apex programming language
  • Provide training and coaching in the use of CPQ CRM systems
  • Identify training and development gaps and create plans to address
  • Integrate of Application with Salesforce.com with using SOAP and REST web services API
  • Customized Salesforce.com fields, page layouts, record types, list views and queues
  • Developed and Customizing salesforce.com application based on the user needs
  • Developed field & page layout customization for the standard objects like Account, contact, Leads
  • Involved in Working with Standard Salesforce features like Objects, Workflows, Record Types, Page layouts, Validation rules, Profiles, Roles, Reports, Dashboards, etc
  • Created new custom objects, assigned fields, custom tabs, components, custom reports.

Education

Master in Computer Application - Computer Science

Veer Surendra Sain University of Technology
Sambalpur
07.2017 - 07.2019

Skills

  • Salesforce CRM
  • LWC
  • Aura
  • Apex Triggers
  • Apex Classes / Controllers
  • Visual Force Pages/Components
  • Apex Web Services
  • SOSL
  • SOQL
  • Reports
  • Dashboards
  • Workflow
  • Custom Integration
  • Field updates reports
  • Custom objects
  • Custom settings
  • Custom Labels
  • Tabs
  • Account management
  • Contact management
  • Email services
  • Security controls
  • AppExchange
  • Package & Custom Application
  • Sandbox Data loading
  • Forcecom IDE
  • Forcecom API tools (Data Loader)
  • Forcecom Explorer
  • Salesforce Workbench
  • Forcecom
  • HTML
  • WSDL
  • XML
  • Java Script
  • SOAP& REST API
  • GitHub
  • Bit Bucket
  • Copado

Certification

  • Salesforce Administration certification
  • Salesforce Platform Developer certification
  • Salesforce Service cloud

Timeline

Technical Support Engineer

Salesforce
02.2023 - Current

Application Development Analyst

Accenture
08.2020 - 02.2023

Salesforce Developer

Accenture
08.2019 - 08.2020

Master in Computer Application - Computer Science

Veer Surendra Sain University of Technology
07.2017 - 07.2019
Prateek Kumar Nayak