Technical Support Engineer with 5+ years of experience delivering exceptional technical assistance and customer service. Expertise encompasses advanced troubleshooting in storage, networking, and data management, ensuring seamless operation for major enterprise accounts. Proven ability to lead teams, manage critical incidents, and drive customer satisfaction through effective communication and problem-solving strategies. Recognized for contributions to knowledge sharing and training initiatives, fostering a collaborative environment that enhances team performance. Committed to leveraging technical skills to resolve complex challenges and support client success.