Summary
Overview
Work History
Education
Skills
STRENGHTS
Certification
Timeline
Generic
Saurabh Kumar Das

Saurabh Kumar Das

Bangalore

Summary

Ambitious and motivated Technical Support Engineer with 6.5 years of experience, known for high productivity and efficient task completion. Demonstrates specialized skills in Storage troubleshooting, software configuration, and system diagnostics. Excel in problem-solving, communication, and team collaboration, ensuring seamless operations and client satisfaction.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Technical Support Engineer

Wipro
Bangalore
05.2018 - Current
  • Assisting field team on setup , replacement of storage arrays and components
  • Assisting customers on storage based technical queries and issues
  • Troubleshooting issues based on storage creation and setup
  • Worked on LUN provisioning, SRDF group configuration, Snapshots
  • Worked over storage management and troubleshooting tools such as Unisphere, CLI
  • High level of troubleshooting based on the SAN network for the Symmetrix family, DMX, VMAX, VMAX3, and PowerMax.
  • Collaborated with Network team to resolve issues
  • Worked on impacted issues and prepared root cause reports for analysis
  • Basic level troubleshooting on NAS products
  • Setup and troubleshoot on SRDF problems related to backup and restore
  • LUN masking and mapping incidents
  • Draw analysis and suggestions to various clients on storage performance in accordance with best practices
  • Assisted Customer with logs collection, ESRS, Replication, and on-time issue resolution over chat and also Dial home SRs
  • Trained and assisted peer engineers for Storage ISM and VMAX integrated solutions.

Education

M. Tech - Computer System and Infrastructure

Birla Institute of Technology and Science
01.2022

Bachelor - Computer Applications

Birla Institute of technology
Bangalore
01.2018

Skills

  • SRDF (Replication)
  • DNS
  • DHCP
  • SAN storage
  • NAS storage
  • Windows
  • Linux
  • LDAP
  • Effective Problem identification
  • Networking
  • Case management

STRENGHTS

  • Demonstrated experience with LUN Design and Administration
  • Extensive experience solving mission critical storage infrastructures
  • Taking a proactive approach to developing technical skills and faster problem solving.
  • Good communication skills.
  • Smart work and dedicated.
  • Passion and dedication towards new concepts.

Certification

Associate - Information Storage and Management Version 3.0, L3HKY6J6LBQ1143X

Timeline

Technical Support Engineer

Wipro
05.2018 - Current

M. Tech - Computer System and Infrastructure

Birla Institute of Technology and Science

Bachelor - Computer Applications

Birla Institute of technology

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