Summary
Overview
Work History
Education
Skills
Timeline
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Prateek Rana

New Delhi

Summary

Sales and Service Operations expert with 5+ years of cross-functional experience in operations, sales, and team leadership. Proven success in scaling service categories, managing field teams, and driving customer satisfaction across India and KSA.

Overview

4
4
years of professional experience

Work History

Category Manager

Urban Company
Riyadh
03.2024 - 04.2025
  • Spearheaded daily operations of the repairs category, improving SLA adherence by 20% and maintaining overall quality to 4.81
  • Launched EPC category by identifying operational inefficiencies and streamlining workflows.
  • Recruited and onboard over 40 technicians from India, maintaining 100% operational readiness.
  • Ensured zero service disruptions by proactively managing supply-demand balance.

Sales Manager

ANS Commerce Pvt Ltd
Gurugram
10.2023 - 01.2024
  • Led full-stack e-commerce sales by on-boarding 3 new clients in 2 months.
  • Coordinated with cross-functional teams to streamline project delivery and enhance client satisfaction.

Sr. Territory Sales Manager

PhonePe Pvt Ltd
New Delhi
07.2021 - 10.2023
  • Achieved 34% market penetration of PhonePe smart speaker within assigned territory.
  • Retained 70% of serviceable base through client engagement, service excellence and solution selling.
  • Exceeded acquisition and sales targets MOM by building and mentoring a high-performing sales team.
  • Awarded for highest smart speaker sales in the region for two consecutive quarters.

Education

PGDM - Marketing & Operations

New Delhi Institute of Management
Delhi
01.2021

B.Tech - Mechanical Engineering

Maharishi Dayanand University
Rohtak
01.2016

Skills

  • Operations Management
  • Performance Metrics & KPIs
  • Critical Thinking & Problem Solving
  • Sales & Negotiation
  • Team Leadership
  • Customer Success
  • People Management
  • Market analysis
  • Category management
  • Sales forecasting

Timeline

Category Manager

Urban Company
03.2024 - 04.2025

Sales Manager

ANS Commerce Pvt Ltd
10.2023 - 01.2024

Sr. Territory Sales Manager

PhonePe Pvt Ltd
07.2021 - 10.2023

PGDM - Marketing & Operations

New Delhi Institute of Management

B.Tech - Mechanical Engineering

Maharishi Dayanand University

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Prateek Rana