Worked on improving internal maps coverage to bring efficiencies of worth Re 1/order for our driver payouts & reduce Google monthly bill by 50%
Enriching customer addresses with entry gates to improve last-to-last mile travel time by 30 sec
Finance & Accounting-
Built the Swiggy's 1st ledgering & reconciliation platform, arresting the cash leakage of ~5Cr/year. This also led to reduction of 7 man days in reporting financials to the board of directors
Re-designed the finance section of restaurant's web & android app to improve payout NPS by 10pp
Churned out bi-weekly payouts for partners to support their cash flow during COVID-19 in 2 weeks
Built the multi-tenant restaurant payout platform to support scale of 500+ cities, saving 250+ man hours/week
Ideated & built the BNPL platform for Swiggy's B2B business as a pilot. This was adopted by 80% sellers for their 95% orders
Conceptualized & implemented a robust cash logistics infrastructure for the delivery executives leading to cash loss reduction by 70% (Rs.15Cr/year)
Ideated & developed an in-house remittance platform capable of handling 7lac transactions/day, supporting payment modes of UPI/NEFT/IMPS. This is used to pay our restaurants & delivery partners
Associate Product Manager
Ola
Bangalore
04.2017 - 10.2018
Managed the incentive calculation platform for India and optimized the schemes to make them multi-tenant, expanding to International market & sister concerns of Ola
Piloted & scaled Power Zones – a personalized earning booster product at locality level, which resulted in incremental earning of Rs. 100/day for drivers
Enabled cross-category bookings for "Kaali-peeli", resulting in 300% jump in bookings, and saving ~Rs 50/order in terms of incentive
Worked with DS team to optimize the surge pricing algorithm of Ola Auto to gain Rs. 5/order with no impact on customer conversion funnels
Improved driver utilization by ~10% and reduced stock-outs by 7%, by optimizing the Ola Auto's multi-cast algorithm
Program Manager
Ola
Bangalore
04.2016 - 03.2017
Designed & execution a framework to identify inefficiencies of various processes (Training, Auditing, Attachment) – reduced
attachment TAT of cabs by 50%
Liaison with various team (including product & engineering) to manage the PnL of Ola Auto & Bike- pan India
Worked on launch plan of Ola Bike's 1st city, setting up a template and enforcing for following launches
Sr. Business Analyst
Ola
Bangalore
03.2015 - 03.2016
Designed & built the 1st Catalog Management System using VBA, supporting10K+ SKUs, used by 50 executives of Ola Store
Collaborated with the product team to reduce cart drop rates by 20%
Built the 1st payout calculation engine, later adapted by the engineering team which reduced the SLA to 1 day and calculation error to
Lead the team of 5 BAs & 10 MIS- handling incentive calculation, optimization, quarterly planning, and driver ticket resolution
Decision Scientist
Mu Sigma
Bangalore
05.2013 - 02.2015
Worked on inventory & assortment optimization for one of the biggest retailer of the U.S
Developed a model for "Ship from store" for on;one orders, leading to 10% reduction in the overall shipping cost
Build a brand affinity model to drive up sales by 5% for 300+ stores
Education
B. Tech. - Computer Science & Engineering
National Institute of Technology
Raipur
05.2009 - 05.2013
Skills
Product lifecycle management
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Certification
International Certificate in Product management by Institute of Product Leadership