Prateek Tandon
Lead Sourcer Talent Acquisition
Delhi
Summary
Experienced Talent Acquisition Specialist with a strong background in sourcing, screening, and onboarding candidates across BPO, healthcare, BFSI, and technology domains. Proven ability to manage end-to-end recruitment using platforms like Workday, Hire Pro, SHL, and Phenom. Skilled in stakeholder management, pipeline building, compensation negotiation, and ATS operations. Recognized for consistently exceeding hiring targets and maintaining high offer-to-join ratios
Overview
7
7
years of professional experience
5
5
years of post-secondary education
2
2
Languages
Work History
Lead Sourcer Talent Acquisition
Concentrix + Webhelp
Gurugram
06.2022 - Current
- Involved in end to end hiring process that includes (Sourcing, Screening and Offer Role Out) ensures quality and transparency throughout the process
- Coordinate with hiring managers to schedule interviews and facilitate the selection process. • Adhere to Recruitment Guidelines and ensure 100% process compliance
- Working with Applicant Tracking System (ATS) and HRIS Tools (Workday, SHL & Hire Pro, Phenom)
- Utilize AI-powered tools to streamline the screening and selection process, ensuring a more efficient, accurate, and unbiased candidate evaluation
- Developed comprehensive profiles on top-tier candidates, aiding in efficient decision-making during the selection process.
Talent Acquisition Specialist
Concentrix + Webhelp
Gurugram
03.2019 - 11.2019
- Supported walk-in drives, sourcing, and recruitment documentation
- Developed expertise in office operations, vendor management, and process efficiency
- Evaluated resumes, interviewed, and presented qualified candidates to hiring managers and solicited feedback to refine recruiting strategy
- Provided regular updates to hiring managers and HR staff on recruitment activities and progress.
Senior Service Representative
Concentrix + Webhelp
Noida
04.2018 - 02.2019
- Managed Inbound/Outbound Customer Service Calls: Resolved international client queries for 4G & Telecom Services
- Provided Product/Service Information: Addressed customer inquiries on data plans, offers, internet speed, broadband, 4G networks, and SIM activation
- Troubleshoot Technical Issues: Resolved problems related to the internet, telephone, broadband, and routers, delivering timely solutions
- Delivered Exceptional Customer Experiences: Focused on meeting customer satisfaction targets, process goals, and quality standards
- Developed Team Members: Participated in training programs and mentored new hires to enhance team performance
Business Analyst
Tata Consultancy Services (TCS)
Gurugram
12.2019 - 06.2022
- Handled customer inquiries & resolved issues via phone, email & chat
- Recovered delinquent accounts through negotiation & payment plans
- Provided technical support & troubleshooting for products/services
- Upsold & cross-sold products/services to increase revenue growth
- Proficiently worked with tools like MIS View to drive process efficiency
Education
Bachelor of Science - Physics, Chemistry & Maths
Swami Vivekananda Subharti University
Meerut 10.2018 - 10.2021
Diploma - Civil Engineering
Sai Nath University
Ranchi, Jharkhand 08.2013 - 10.2015
Skills
Scheduling interviews
Salary negotiation
Recruiting and sourcing
Screening resumes
LinkedIn recruiting
Boolean search
Onboarding support
Talent mapping
Awards
- OPS ROCKSTAR, 10/01/23, Recognized for outstanding recruitment performance with: 488 new joiners, 89% offer-to-joining conversion rate.
- Leadership Excellence Award, 10/01/23, Recipient of the prestigious Amazon Townhall RNR Award, recognizing exceptional leadership and outstanding contributions.
- OPS ROCKSTAR, 10/01/23, OPS ROCKSTAR Award (Q3, 2023) Received special recognition from Yogesh Rastogi, VP - Talent Acquisition, for exceptional performance and outstanding contributions.
- OPS ACER, 07/01/23, Recognized by Yogesh Rastogi, VP - Talent Acquisition, for outstanding performance and contributions to the organization.
Timeline
Lead Sourcer Talent Acquisition
Concentrix + Webhelp
06.2022 - Current
Business Analyst
Tata Consultancy Services (TCS)
12.2019 - 06.2022
Talent Acquisition Specialist
Concentrix + Webhelp
03.2019 - 11.2019
Bachelor of Science - Physics, Chemistry & Maths
Swami Vivekananda Subharti University
10.2018 - 10.2021
Senior Service Representative
Concentrix + Webhelp
04.2018 - 02.2019
Diploma - Civil Engineering
Sai Nath University
08.2013 - 10.2015
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