PRATEEK VOHRA
New Delhi
Summary
A seasoned Airline professional with almost 2 decades of experience and expertise in Airlines as Cabin Crew, Cabin Manager and Hotels.Having worked in distinct positions and recognized for my prowess in delivering exemplary quality service to Guests from all classes looking to leverage these skills for organizational and personal growth. Manages time well, communicates professionally and multitasks with efficiency in high tempo environments and is driven to deliver high-quality service and consistent results.
Overview
20
20
years of professional experience
Work History
Global Cabin Crew
British Airways
Delhi
08.2024 - Current
Protocol Manager
Modi Group
Delhi
11.2023 - 07.2024
- Managed protocol of Mr .UK Modi as CSR (Chairman - UM Group) at Delhi T3 airport ensuring seamless service and comfort during his arrival and departure from VIP channel and MAAT(Meet and Assist Service)
- Protocol of Ms.Meghna Modi (Chairperson- REVLON India) & Ms.Himani Modi Agarwal (Chairperson - Pharma and Medicals Modi Group) ensuring high quality service at airports in India and abroad.
- Protocols of all top Management staff (Including VP's ,GM's and other management staff)
- Liaison with different departments at the airport (DIAL, IMMIGRATION, SECURITY, AIRLINES AND VIP PARKING) for smooth and time saving operations throughout their time at the airport.
- Managing official meetings and gatherings at Modi House for Elite Business Partner Clients.
Cabin Manager
Air India
Mumbai
07.2011 - 09.2022
- Prepared cabin and passengers for safe landing
- Administered basic medical care to passengers in distress and conveyed important information to qualified medical teams. Helped passenger with diverse comfort requests and answered questions
- Supported passengers through emergency scenarios for safe outcomes.
- Handled special needs of children, elderly and individuals with disabilities.
- Performed rigorous pre-flight security checks ahead of take off. Managed emergency response actions following established procedures for evacuation and passenger safety.
- Led flight safety presentations to educate passengers.
- Readied passengers for voyages with comprehensive safety talks and demonstrations.
- Updated passengers on changes to flight information and timings.
Cabin Crew
Jet Airways
Mumbai
08.2006 - 02.2011
- Inflight Services Crew Fleet Experience : Airbus 350-1000, Boeing 777-200 LR/777-300 ER, Boeing 787-8/9/10, Boeing 737-400/700/800/900, Airbus 330-300
Bartender
JW Marriott
Mumbai
06.2006 - 08.2006
- Welcome guests with friendly conversation and a fun atmosphere. Prepared ingredients and garnishes for cocktails and signature bar drinks.
- Created a range of alcoholic and non-alcoholic mixed drinks for establishment guests.
- Coordinated daily replenishment and stock resets to maintain organized, tidy bar space.
- Input orders into register, calculated bills and collected payments.
- Used to take over the biggest coffee bar as a reliever during Lunch and Dinner breaks.
- Opening/Closing of bar.
Education
B.Sc. - Hospitality & Hotel Administration
I.H.M
BangaloreAll India Senior Secondary Certificate Exams -
Pratap Public School
KarnalAll India Senior Secondary Exams -
Tagore Bal Niketan
Skills
- Adaptive to new roles and environments
- Quick learner
- Self motivated
- Team player
- Travel Administration and Management
- Ability to work with internal and external stakeholders
- Empathetic towards customer needs
- Customer handling
- Excellent communication skills
- Excellent written skills
- Excellent interpersonal skills
Accomplishments
- Selected as a VIP Cabin Crew in 2021 to serve the Hon'ble Prime Minister and Hon'ble President of India on B777
- Catered to many VIP's and CIP's and Corporate Giants improvising their needs and expectations hence customizing the products and services.
- Awarded employee of the month in the second month of joining JW MARRIOTT for upselling skills and Guest Interaction.
- Was promoted as Wide body Crew (International Flying) within 5 months of joining Jet Airways
- Posted to Jet Airways, Delhi Base in December 2006
- Posted to AIR INDIA, Delhi Base in November 2011
- Promoted as a Senior Cabin Crew in 2018 in Air India
- Promoted as Cabin Manager in March 2020
- Was selected to be a part of the team that operated the longest flight via Polar Route from San Francisco - Bangalore in 2021 and was rewarded for the same.
- Got recognized and rewarded multiple times for meeting and exceeding Guest expectations
Languages
- English, C2 Proficient
- Hindi, C2 Proficient
- Punjabi, C2 Proficient
Personal Information
- Date of Birth: 01/03/87
- Nationality: Indian
- Marital Status: Single
Father's Name
Sh. Sham Sunder Vohra
Timeline
Global Cabin Crew
British Airways
08.2024 - Current
Protocol Manager
Modi Group
11.2023 - 07.2024
Cabin Manager
Air India
07.2011 - 09.2022
Cabin Crew
Jet Airways
08.2006 - 02.2011
Bartender
JW Marriott
06.2006 - 08.2006
B.Sc. - Hospitality & Hotel Administration
I.H.M
All India Senior Secondary Certificate Exams -
Pratap Public School
All India Senior Secondary Exams -
Tagore Bal Niketan