Job Search Status
Open to workDesired start date: Open to discussion
Open To Work
PRATEEK VOHRA
New Delhi
Summary
Customer-focused Cabin Crew Member with experience in providing world-class service to passengers on diverse international flights. Possess strong safety and emergency handling skills along with established expertise in customer service, complaint resolution, and communication. Proven ability to stay calm under pressure and make decisive decisions that ensure passenger satisfaction while adhering to high safety standards. Previous roles have resulted in improved customer loyalty and recognition for exceptional performance from team leaders.
Work Preference
Overview
21
21
years of professional experience
Work History
Global Cabin Crew
British Airways
Delhi
08.2024 - 07.2025
- Answered passenger questions and provided solutions to issues arising during flights.
- Relayed updates and information to passengers after confirming key details with pilot.
- Followed company regulations and rules to promote safe environment for travelers and employees.
- Performed pre-flight safety checks to verify oxygen masks, life jackets and other emergency equipment in good working order.
- Greeted passengers, assisted with carry-on baggage storage and delivered onboard announcements.
- Verified aircraft and passenger compliance with policies, regulations, and safety guidance.
- Demonstrated proper use of safety equipment and seatbelts to inform and educate passengers prior to takeoff.
- Resolved passenger conflicts and medical emergencies during flights.
Protocol Manager
Win Medicare Modi Group
Delhi
11.2023 - 07.2024
- Managed protocol of Mr .UK Modi as CSR (Chairman - UM Group) at Delhi T3 airport ensuring seamless service and comfort during his arrival and departure from VIP channel and MAAT(Meet and Assist Service),Protocol of Ms.Meghna Modi (Chairperson- REVLON India) & Ms.Himani Modi Agarwal (Chairperson - Pharma and Medicals Modi Group) ensuring high quality service at airports in India and abroad and Protocols of all top Management staff (Including VP's ,GM's and other management staff)
Cabin Manager
Air India
Mumbai
07.2011 - 09.2022
- Prepared cabin and passengers for safe landing
- Administered basic medical care to passengers in distress and conveyed important information to qualified medical teams. Helped passenger with diverse comfort requests and answered questions
- Supported passengers through emergency scenarios for safe outcomes.
- Handled special needs of children, elderly and individuals with disabilities.
- Performed rigorous pre-flight security checks ahead of take off. Managed emergency response actions following established procedures for evacuation and passenger safety.
- Led flight safety presentations to educate passengers.
- Readied passengers for voyages with comprehensive safety talks and demonstrations.
- Updated passengers on changes to flight information and timings.
Cabin Crew
Jet Airways
Mumbai
08.2006 - 02.2011
- Inflight Services Crew Fleet Experience : Airbus 350-1000, Boeing 777-200 LR/777-300 ER, Boeing 787-8/9/10, Boeing 737-400/700/800/900, Airbus 330-300
Bartender
JW Marriott
Mumbai
06.2006 - 07.2006
- Welcome guests with friendly conversation and a fun atmosphere. Prepared ingredients and garnishes for cocktails and signature bar drinks.
- Created a range of alcoholic and non-alcoholic mixed drinks for establishment guests.
- Coordinated daily replenishment and stock resets to maintain organized, tidy bar space.
- Input orders into register, calculated bills and collected payments.
- Used to take over the biggest coffee bar as a reliever during Lunch and Dinner breaks.
- Opening/Closing of bar.
Trainee
Radisson Hotel
05.2004 - 10.2004
- Attended training courses to build understanding of processes, techniques, and industry.
- Interacted with customers under supervision to support operational objectives.
- Participated in on-the-job training, working closely with supervisors and coworkers and asking appropriate questions.
- Performed administrative functions, answering phones and filing paperwork in support of department.
- Supported departmental tasks to increase understanding of industry processes.
- Supported organizational objectives with help from existing employees.
- Established lasting relationships with peers, leadership and customers using strong communication and interpersonal skills.
- Maintained database systems to track and analyze operational data.
Education
B.Sc. - Hospitality & Hotel Administration
I.H.M
All India Senior Secondary Certificate Exams -
Pratap Public School
All India Senior Secondary Exams -
Tagore Bal Niketan
Skills
- Adaptive to new roles and environments
- Quick learner
- Self motivated
- Team player
- Travel Administration and Management
- Ability to work with internal and external stakeholders
- Empathetic towards customer needs
- Customer handling
- Excellent communication skills
- Excellent written skills
- Excellent interpersonal skills
- Safety awareness
- Reports and documentations
- Cultural sensitivity
- VIP services
- Special needs assistance
- Company culture and values
- Customer assistance
- Luggage stowing
- Security measures
- Food and beverage service
- Compliance and regulations
- Complaint handling
- Grooming and personal hygiene
- Passenger assistance
- Equipment operation
- Team building
- Multilingual proficiency
- Employee interaction
- Emergency procedures
- Assertiveness
Accomplishments
- Selected as a VIP Cabin Crew in 2021 to serve the Hon'ble Prime Minister and Hon'ble President of India on B777
- Catered to many VIP's and CIP's and Corporate Giants improvising their needs and expectations hence customizing the products and services.
- Awarded employee of the month in the second month of joining JW MARRIOTT for upselling skills and Guest Interaction.
- Was promoted as Wide body Crew (International Flying) within 5 months of joining Jet Airways
- Posted to Jet Airways, Delhi Base in December 2006
- Posted to AIR INDIA, Delhi Base in November 2011
- Promoted as a Senior Cabin Crew in 2018 in Air India
- Promoted as Cabin Manager in March 2020
- Was selected to be a part of the team that operated the longest flight via Polar Route from San Francisco - Bangalore in 2021 and was rewarded for the same.
- Got recognized and rewarded multiple times for meeting and exceeding Guest expectations
Languages
- English, C2 Proficient
- Hindi, C2 Proficient
- Punjabi, C2 Proficient
Personal Information
Father's Name
Sh. Sham Sunder Vohra
Timeline
Global Cabin Crew
British Airways
08.2024 - 07.2025
Protocol Manager
Win Medicare Modi Group
11.2023 - 07.2024
Cabin Manager
Air India
07.2011 - 09.2022
Cabin Crew
Jet Airways
08.2006 - 02.2011
Bartender
JW Marriott
06.2006 - 07.2006
Trainee
Radisson Hotel
05.2004 - 10.2004
B.Sc. - Hospitality & Hotel Administration
I.H.M
All India Senior Secondary Certificate Exams -
Pratap Public School
All India Senior Secondary Exams -
Tagore Bal Niketan