Prathamesh Mohire

Contingent Worker

• Knowledge of industry and related technologies, including e-commerce platforms, inventory management systems, POS and customer relationship management (CRM) tools.
• Analyzed system logs and identified issues to resolve technical problems affecting business operations.
• Investigated and diagnosed complex issues reported by end-users, resulting in timely resolution and increased customer satisfaction.
• Provided technical expertise to support team members and collaborated with Level 3 support and other teams to resolve issues.
• Ensured service level agreements (SLAs) were met by promptly addressing issues and providing follow-up support as needed.
• Documented issue resolution and provided feedback to improve processes, contributing to the development of best practices for the support team.
• Experience with incident management and problem resolution processes, including ticketing systems and escalation procedures.

• Strengthened content through proofreading and editing.
• Develop original content through social listening and independent sources.
• Generated stories to reflect current trends and news to pull audience into website.
• Implemented strategies and tactics to grow followers on social media channels.
• Conducted online research to obtain relevant information and materials.
• Coordinated with marketing and design teams to illustrate articles.
• Utilized digital publishing platforms to prepare well-structured drafts.
• Created content with SEO keywords drawn from Google Analytics.
• Identified target audiences to analyze characteristics, behavior and media habits.
• Remained composed and highly professional in fast-paced and constantly changing environment, effectively handling challenging situations and difficult individuals to achieve objectives.
• Reviewed scripts and made changes to improve wording, flow or interest levels, consistently producing highly successful shows.

• Professional development completed in advanced Computing.
• Acquired Knowledge of industry skills and technology.

• Completed professional development in Education
• Awarded Topper