Summary
Overview
Work History
Education
Skills
Leadership Experience
Certification
Timeline
Generic

Prathiba Ramesh

Bengaluru

Summary

Dynamic Program Manager with a proven track record at Amazon, specializing in AI integration and strategic planning. Expert in data analytics and stakeholder management, I successfully launched multiple high-impact features, driving a 45% boost in productivity. Adept at leading cross-functional teams to deliver innovative solutions that align with business objectives.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Program Manager II - Product

Amazon
Bengaluru
02.2024 - Current
  • Led product development initiatives for high-impact features and enhancements, collaborating with design, engineering, and business stakeholders to define the product vision, roadmap, and execution strategies.
  • Oversaw the successful launch of multiple AI/ML-driven product features, driving intelligent automation solutions that improved efficiency and user experience.
  • Defined key product metrics and success criteria, incorporating data-driven decision-making to prioritize product investments.
  • • Managed and executed strategic initiatives across the product team, aligning objectives with broader business priorities to deliver long-term value.
  • Coordinated complex, cross-functional programs, ensuring alignment among engineering, data science, and business functions for timely, high-quality delivery.
  • Championed automation opportunities across product workflows, resulting in measurable reductions in manual effort and error rates.
  • Fostered an innovation-focused culture by integrating advanced AI models and machine learning pipelines into the product architecture, improving predictive capabilities and personalization.
  • Partnered with internal stakeholders to identify, assess, and deliver scalable product improvements, aligned with overall business goals.
  • Mentored and coached junior team members on program management best practices, supporting their growth and capability-building.
  • Drove continuous improvement through lessons learned, risk assessments, and the implementation of repeatable frameworks for future programs.

Service Operations Analyst II

Illumina
Bengaluru
12.2023 - 02.2024
  • Dedicated and highly skilled Service Operations Analyst - Program Manager with 5+ years of experience in technical and compliance-focused roles, seeking to contribute expertise and leadership in the field of data privacy and compliance at Philips.
  • Participate in projects relating to process and system improvement and drive execution of key projects.
  • Provide support to business partners to ensure compliant and effective use of digital platforms.
  • Report on service and support performance and KPIs.
  • Build relationships and acts as a business partner to both the Global Service Operations and AMEA Service and Support team.
  • Effectively and concisely communicates complex topics.
  • Identify and prioritize process and system enhancement opportunities.
  • Performs budgeting, planning, and analysis activities for sales operations.
  • Reviews capital expenditures and analyzes sales related expenses associated with such things as the order pipeline, bookings, revenue forecasting, revenue reporting, sales productivity and goal attainment.
  • Evaluates pricing structures to ensure fit with company objectives.
  • Lead process improvement decisions on productivity, head count planning.

Technical Program Manager

Philips
Bengaluru
06.2019 - 10.2023
  • Worked cross-functionally with multiple teams in both the EU and NA, fostering collaboration and ensuring successful project outcomes.
  • Collaborated with senior leadership to establish and prioritize improvement programs, overseeing them from inception to completion.
  • Provided valuable insights to the business through the development and utilization of BI tools and dashboards.
  • Spearheaded analytical activities and project management, balancing both aspects effectively to drive concrete improvements for customers.
  • Collaborated with partner teams to influence and build a roadmap of projects aimed at accelerating the speed of deliveries in the region.
  • Partnered with cross-functional teams across Philips to identify trends and achieve data privacy requirements.
  • Managed existing privacy tools/services and addressed customer/partner needs and issues effectively.
  • Defined the vision for the product/feature area and successfully translated it into reality.
  • Worked closely with customers, design, and engineering teams to define and deliver impactful and targeted user experiences.
  • Collaborated with clients to integrate cutting-edge technologies into their business operations, creating comprehensive functional documentation for streamlined processes, and configuring IT systems for data acquisition.
  • Guided clients through successful technology implementations, resulting in remarkable outcomes: a 45% boost in productivity, a 30% reduction in costs, and a 60% enhancement in operational efficiency.
  • Led the end-to-end program life cycle for various projects, from scoping and piloting to full roll-out, addressing business problems and ensuring scalability for procurement and operations teams.
  • Implemented streamlined processes and solutions, resulting in a 25% increase in efficiency and a 15% reduction in errors for clients.
  • Delivered expert troubleshooting and solutions to clients, achieving a 90% client satisfaction rate.

Education

Postgraduate Program - Data Science & Business Analytics

University of Texas
Bengaluru

Bachelor's - Computer Applications

Mount Carmel College
Bengaluru

Skills

  • SQL Querying
  • Power BI
  • Tableau
  • Communication to senior leadership
  • Project Management with Technical Solution Delivery
  • Data Analytics/Science
  • Stakeholder management
  • Analytical and quantitative skills
  • Excel (Pivot Tables, V Look Ups)
  • Scalability (both technical and operational)
  • Leadership and Communication
  • BI Tools and Dashboard Development
  • Product management
  • AI integration
  • Strategic planning
  • Performance analysis
  • Risk assessment

Leadership Experience

  • Successfully led the implementation of critical data privacy features, enhancing the overall data protection and compliance posture for our large clients - Kaiser Health Care, University of Colorado, Henry Ford.
  • Collaborated with key corporate customers, fostering relationships and capturing requirements with customer empathy.
  • Rapidly acquired knowledge of various technologies such as SQL, Power BI and leveraged this expertise to drive product requirements and direction to non-technical clients.
  • Presented multiple analytic reports to customer using Power BI with the following analysis: Daily Summary of Radiology patients, Technicians, Radiologist & labs summary, Lab utilization report, Image Quality with Quantity report, Weekly trends of scan duration & lab utilization.
  • Analyzed client business processes to propose optimal software applications for Nuvodia Hospital clients across North America.

Certification

  • Program Management for IT Professionals - LinkedIn
  • Microsoft Power BI
  • Qlik Sense Analytics Development
  • Tableau
  • Career Essential in Business Analysis by Microsoft & LinkedIn

Timeline

Program Manager II - Product

Amazon
02.2024 - Current

Service Operations Analyst II

Illumina
12.2023 - 02.2024

Technical Program Manager

Philips
06.2019 - 10.2023

Postgraduate Program - Data Science & Business Analytics

University of Texas

Bachelor's - Computer Applications

Mount Carmel College

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Prathiba Ramesh