PRATHIBA R. S.
Front Office Executive
CHENNAI
Summary
Results-driven administrative officer with a history of streamlining office processes and boosting operational efficiency at K.S.P. Higher Secondary School. Proven skills in bookkeeping and organization, resulting in enhanced database accuracy. Acknowledged for outstanding service and professionalism in client interactions and front desk operations. Detail-oriented professional with excellent computer and communication skills, focused on contributing to organizational success.
Overview
4
4
Languages
2
2
Certifications
8
8
years of professional experience
Work History
Front Office Executive
Dr.Mehta's Hospital
04.2025 - Current
- Managed patient scheduling and appointment confirmations to enhance operational efficiency.
- Coordinated communication between departments to streamline administrative processes.
- Maintained accurate patient records using electronic health record (EHR) systems.
- Assisted in resolving patient inquiries, ensuring high-quality customer service.
- Supervised front desk staff, fostering a collaborative and efficient work environment.
- Responded to inquiries from callers seeking information.
- Kept reception area clean and neat to give visitors positive first impression.
- Participated actively in company-wide events that foster collaboration among team members.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Reconciled account files and produced monthly reports.
- Kept high average of performance evaluations.
FRONT OFFICE CUM RECEPTIONIST
DAKSHIN WOMEN CARE HOSPITAL AND FERTILITY CENTRE
08.2023 - 02.2024
- Scheduled and confirmed appointments.
- Conducted initial screening of incoming calls to determine urgency and directed them accordingly.
- Maintained a neat reception area by organizing materials.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Managed company database and ensured the accuracy of contact information.
- Developed and maintained a filing system for essential documents, improving office organization.
- Monitored reception area to provide consistently safe, hazard-free environment for customers.
- Scheduled appointments for clients, customers, and other visitors.
- Monitored office supplies inventory and placed orders when necessary.
- Managed all incoming mail distribution, courier services, faxes, and photocopying documents as requested.
Administrative Officer
K.S.P.HIGHER SECONDARY SCHOOL
05.2018 - 05.2021
- Completed day-to-day duties accurately and efficiently.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Updated and maintained databases with current information.
- Worked effectively in team environments to make the workplace more productive.
- Utilized various software and tools to streamline processes and optimize performance.
- Conducted testing of software and systems to ensure quality and reliability.
- Recognized by management for providing exceptional service.
Education
Bachelor of Science - PHYSICS
PERIYAR UNIVERSITY
SALEM12-2015
Diploma - Radio Imaging Technology, RADIODIAGNOSIS
PERIYAR UNIVERSITY
SALEM05-2015
Certificate Course - Radiology, RADIO DIAGNOSIS
SVIMS
TIRUPATI08-2004
Skills
Front desk support
Scheduling appointments effectively
Client seating
Telephone etiquette
Strong organizational abilities
Financial recordkeeping
Data management
Operation of office equipment
Fast typing skills
Professionalism in client interactions
Certification
DIPLOMA IN COMPUTER APPLICATIONS.
Timeline
Front Office Executive
Dr.Mehta's Hospital
04.2025 - Current
FRONT OFFICE CUM RECEPTIONIST
DAKSHIN WOMEN CARE HOSPITAL AND FERTILITY CENTRE
08.2023 - 02.2024
Administrative Officer
K.S.P.HIGHER SECONDARY SCHOOL
05.2018 - 05.2021
Certificate Course - Radiology, RADIO DIAGNOSIS
SVIMS
Diploma - Radio Imaging Technology, RADIODIAGNOSIS
PERIYAR UNIVERSITY
Bachelor of Science - PHYSICS
PERIYAR UNIVERSITY