Prathvi Shetty
Bengaluru
Summary
Dynamic Order Management Analyst with proven expertise at Infoblox in optimizing order processing and enhancing customer satisfaction. Skilled in SAP and logistics coordination, I excel in query resolution and effective communication. A collaborative team player, I consistently deliver results while managing multiple priorities in fast-paced environments.
Dedicated and resourceful Order Management Representative with many years of diverse sales and customer support experience. Exceptional verbal and written communication skills with passion to handle and follow through on every detail. Engaged expert and go-to person on ordering and sales processes with enthusiastic willingness to assist others proactively.
Overview
7
7
years of professional experience
Work History
Order Management Analyst
Infoblox
Bengaluru
09.2023 - Current
- Order cleaning, booking, invoice and query management.
- Managed order processing for customer requests and inventory levels.
- Coordinated with sales and logistics teams to ensure timely shipments.
- Manual invoice uploading to the customer portal at their request.
Sales Management Coordinator
HP
Bengaluru
09.2021 - 08.2023
- Indirect Order management using SAP- S4.
- Queries and Mails management with internal and external stake holders using 3W.
- Direct EDIR Process-incident management and coordination between logistics team and Customer ops team using IRL and Mails.
- Coordination and order management of Distribution partners.
Freelancer Content Developer
Gumbi Software
Bengaluru
07.2020 - 11.2020
- Developing academic contents.
- Developed engaging content for software applications and user interfaces.
- Collaborated with designers to create cohesive user experiences across platforms.
- Edited and proofread technical documents for clarity and consistency.
- Managed content updates in collaboration with cross-functional teams.
- Implemented feedback from users to enhance content effectiveness and usability.
Subject Matter Expert (Chemistry)
Gumbi Software
Bengaluru
07.2018 - 02.2020
- Developing innovative, analogy, and application based teaching content for classes 5 to 10 and delivered various classes on different science topics with appropriate amount of research and discussions.
- Coordinating with various departments like animation, technical, teaching, etc. and keeping up with the predetermined schedule and complete the task on or before time.
- Guided training sessions for new staff on software tools and systems.
Education
M.Sc - Biochemistry
Mangalore University
01.2017
B.Sc - Botany, Zoology, and Chemistry
Canara College
01.2015
Skills
- Team player
- Good communication skills
- Delivering presentations
- Multitasking
- Order processing
- Invoice management
- Order management systems
- Logistics coordination
- Customer relationship management
- Query resolution
- MS Word
- PowerPoint presentation
- Google Sheets
- Basic handling of S4
- 3W
- Effective communication
- Analytical thinking
- Time management
- Commercial invoices
- Salesforce
- Database management
- Order process management
- Microsoft Excel proficiency
- SAP experience
- Professionalism
- Teamwork and collaboration
- Written communication
- Active listening
Languages
- English
- Kannada
- Hindi
- Tulu
Hobbies and Interests
- Listening to music
- Reading novels
- Webtoons
- Cooking
Disclaimer
I hereby declare that the information furnished above is true to the best of my knowledge and belief.
Personal Information
- Date of Birth: 12/09/94
- Gender: Female
- Nationality: Indian
- Marital Status: Single
Abilities Strengths
- Team Player with good communication skills
- Delivering Presentations in the most innovative manner
- Multitasking
- Basic Computer Skills M.S. Word, PowerPoint presentation, basic M.S. Excel, Google sheets
- Basic handling of S4, 3W, SAP, Salesforce
Languages
Tulu
First Language
English
Upper Intermediate (B2)
B2
Kannada
Intermediate (B1)
B1
References
- Rahul G Fernandes, Manager(Order Management), Mob:9880533136,Email:rfernandes@infoblox.com
Timeline
Order Management Analyst
Infoblox
09.2023 - Current
Sales Management Coordinator
HP
09.2021 - 08.2023
Freelancer Content Developer
Gumbi Software
07.2020 - 11.2020
Subject Matter Expert (Chemistry)
Gumbi Software
07.2018 - 02.2020
M.Sc - Biochemistry
Mangalore University
B.Sc - Botany, Zoology, and Chemistry
Canara College
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