Pratick Gupta
Al Quasis
Summary
Dynamic professional with a proven track record at Expedia Group, excelling in customer service and team management. Skilled in GDS systems and problem-solving, I consistently achieved sales targets while fostering a collaborative environment. My proactive approach and effective communication have driven success in optimizing operations and enhancing customer experiences.
Overview
12
12
years of professional experience
Work History
Traveler Service Associate
Expedia Group
Gurugram
10.2021 - Current
- Delivered seamless customer service experiences across multiple platforms.
- Coordinated with internal teams to resolve escalated service requests.
- Prevented escalation recurrence through proactive measures.
- Maintained thorough documentation of case transactions and resolutions.
Process Associate
IGT Solutions Pvt Ltd
Gurugram
06.2019 - 10.2021
- Managed customer inquiries through calls and emails, ensuring prompt resolution.
- Utilized expertise in GDS systems including Amadeus, Sabre, and Farelogix.
- Fostered an efficient and collaborative team environment to enhance productivity.
Sales Executive
Tech Matrix Software Solutions
Gurugram
01.2017 - 06.2019
- Supervised a team of 28, optimizing call center operations.
- Conducted staff training and performance evaluations.
- Achieved consistent sales targets through team motivation and strategy.
On-Job Trainee
Radisson Blu Hotels & Resorts
Sharjah
11.2013 - 05.2014
Education
MBA -
Symbiosis International University
12.2024
Bachelor of Science - Hotel Management and Hotel Administration
IHM
Goa12.2017
Diploma in Software Engineering -
NIIT
Delhi12.2010
Skills
- Team Management
- Data Management
- Guest/Customer Call Handling
- Customer Service
- Team building
- Problem solving
- Effective communication
- Quality assurance
- Sales experience
Languages
English
Timeline
Traveler Service Associate
Expedia Group
10.2021 - Current
Process Associate
IGT Solutions Pvt Ltd
06.2019 - 10.2021
Sales Executive
Tech Matrix Software Solutions
01.2017 - 06.2019
On-Job Trainee
Radisson Blu Hotels & Resorts
11.2013 - 05.2014
MBA -
Symbiosis International University
Bachelor of Science - Hotel Management and Hotel Administration
IHM
Diploma in Software Engineering -
NIIT
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