Pratik Doke
Pune
Summary
Experienced BBA graduate and MIS Coordinator, recognized for effectively overcoming challenges, to produce exceptional results.
Overview
11
11
years of professional experience
Work History
SENIOR EXECUTIVE (MIS)
Transaction Solutions International (India) Private Limited
03.2023 - 03.2024
- SBI & CBI Dispute Management Account
- Prepare Daily SBI & CBI Reports on disputes calls and uploads on company portal also send to internal and field team hourly
- And taking follow-ups with field team
- Making E Surveillance Reports and taking follow-ups with field team
- Making EJ Reports and taking follow-ups with field team
- Additionally, I am familiar with Excel functions including V-lookups, H-lookups, pivot tables, shortcut keys and some basic formulas etc
- Ownership
- Follow-up
- Escalation Management
SENIOR MIS EXECUTIVE
AGS TRANSACT TECHNOLOGIES LTD
Pune
07.2022 - 02.2023
- Daily Below all Report Preparation and presentation ITSL Open calls status ITSL Installation calls status
- Inward pending against Replacement ITSL De-installation status
- ITSL physical audit status
- ATM DIGI-VIEW calls update status
- ATM CALL UPDATE status
- ATM Chargeable FCR - Collect chargeable pending FCR softcopy from engineer and share on mail to concerned team
- ATM EJ REQUIRED - Collect pending EJ file from engineer and share on mail to concern team
- ATM SURVEILLANCE FOOTAGE - Collect ATM footage file from engineer and share on mail to concern team
- Additionally, I am familiar with Excel functions including V-lookups, H-lookups, pivot tables, shortcut keys and some basic formulas etc
- Daily co-ordinate with Logistic team related spare availability
- SLM follow from engineer should be attended within TAT (Turnaround Time)
- Escalation Management
- Ownership
- Ready POS machine when mail received from concern team regarding new installation and replacement also maintained daily machine recorded for audit purpose.
SENIOR EXECUTIVE
AGS TRANSACT TECHNOLOGIES LTD
Pune
03.2018 - 07.2022
- SLM follow from engineer should be attended within TAT (Turnaround Time)
- Escalation Management Dept
- ATM DIGI-VIEW calls update status
- ATM CALL UPDATE status
- We handle call login related ATM issues on the given company software as well as dispatch this call to a concerned engineer and follow up from him as soon as possible so that the call is resolved within the TAT (Turnaround Time) and update daily call logs, dispatches and follow-ups in Excel and send to our manager.
BILLING PROCESS EXECUTIVE
TATA COMMUNICATIONS PAYMENT SOLUTIONS LTD
Pune
05.2017 - 03.2018
- Working on Tata INDICASH ATM Project
- Maintain Invoice Inward Tracker
- Checking and processing EB invoices & Expense, performs data entry of billing information, including editing and verifying accuracy of created Invoices, Day to day Vendor Query to resolve
- Making Daily Reports
HELPDESK EXECUTIVE
AGS TRANSACT TECHNOLOGY LIMITED
Mumbai
09.2013 - 05.2017
- We handle call login related ATM issues on the given company software as well as dispatch this call to a concerned engineer and follow up from him as soon as possible so that the call is resolved within the TAT (Turnaround Time) and update daily call logs, dispatches and follow-ups in Excel and send to our manager.
CUSTOMER SERVICE REPRESENTATIVE
RELIANCE COMMUNICATION LTD
02.2013 - 09.2013
- Resolve reliance broadband related query
- Provide new information related to broadband connection.
Education
BACHELOR OF BUSINESS ADMINISTRATION (BBA) -
RAJIV GANDHI INSTITUTE OF MANAGEMENT & TECHNOLOGY SCHOOL OF DISTANCE EDUCATION, NAGPUR
03.2020
HSC -
MAHARASHTRA STATE BOARD OF SECONDARY AND HIGHER SECONDARY EDUCATION, PUNE
03.2008
SSC -
MAHARASHTRA STATE BOARD OF SECONDARY AND HIGHER SECONDARY EDUCATION, PUNE
03.2006
Skills
- Time management
- Ownership
- Escalation Management
- Coordination
- TECHNICAL AND TECHNOLOGY
- MIS Reporting
- TECHNICAL AND TECHNOLOGY
- TECHNICAL AND TECHNOLOGY
Personal Information
Name : Doke Pratik Ashok
Permanents Address : Sai Enclave, Flat no.202 2nd Floor, Raigad Colony, Link Road, Nakhate Wasti, Rahatani, Pimpri, Pune 411017
Date of Birth : 30th April 1991.
Gender : Male.
Marital Status : Married.
Nationality : India
Languages
- English
- Hindi
- Marathi
Timeline
SENIOR EXECUTIVE (MIS)
Transaction Solutions International (India) Private Limited
03.2023 - 03.2024
SENIOR MIS EXECUTIVE
AGS TRANSACT TECHNOLOGIES LTD
07.2022 - 02.2023
SENIOR EXECUTIVE
AGS TRANSACT TECHNOLOGIES LTD
03.2018 - 07.2022
BILLING PROCESS EXECUTIVE
TATA COMMUNICATIONS PAYMENT SOLUTIONS LTD
05.2017 - 03.2018
HELPDESK EXECUTIVE
AGS TRANSACT TECHNOLOGY LIMITED
09.2013 - 05.2017
CUSTOMER SERVICE REPRESENTATIVE
RELIANCE COMMUNICATION LTD
02.2013 - 09.2013
BACHELOR OF BUSINESS ADMINISTRATION (BBA) -
RAJIV GANDHI INSTITUTE OF MANAGEMENT & TECHNOLOGY SCHOOL OF DISTANCE EDUCATION, NAGPUR
HSC -
MAHARASHTRA STATE BOARD OF SECONDARY AND HIGHER SECONDARY EDUCATION, PUNE
SSC -
MAHARASHTRA STATE BOARD OF SECONDARY AND HIGHER SECONDARY EDUCATION, PUNE
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