Pratik Kondekar
Chandrapur
Summary
Results-driven and detail-oriented Banking Operations Professional with 3.5 plus years of experience in managing operations for a diverse portfolio of financial products, including Agriculture, Auto Loan, Home Loan and Commercial Business. Proficient in streamlining processes, ensuring compliance, and improving efficiency to support both client and organizational objectives. Demonstrated ability to manage high-volume transactions, risk assessment, and customer relations while maintaining operational integrity and regulatory compliance.
Overview
7
7
years of professional experience
Work History
Deputy Manager II
ICICI Bank Ltd
09.2021 - Current
- Manage end-to-end operations for Agriculture, Auto Loan, and Home Loan products, Commercial business ensuring seamless processing and quick turnaround times.
- Review loan applications, verify documentation, and ensure compliance with internal policies and regulatory requirements.
- Conduct risk assessments, including evaluating borrower eligibility, creditworthiness, and loan terms, to mitigate potential operational and financial risks.
- Coordinate with sales and underwriting teams to process loan disbursements, providing accurate and timely information to customers.
- Providing exceptional service to ensure customer satisfaction.
- Assist in the development and implementation of process improvements to enhance productivity and reduce errors.
- Prepare detailed reports on loan processing, performance metrics, and other operational data for senior management.
- Successfully handled the processing of over 700+ loan applications per month, ensuring compliance and accuracy.
- Implemented process improvements that reduced loan approval times by 30 % while maintaining regulatory compliance.
- Achieved a customer satisfaction rating by resolving customer issues promptly and accurately.
Customer Success Manager
Techshed Technologies Pvt Ltd.
Pune
07.2018 - 08.2021
Education
MBA - Finance
RGIMT
Nagpur01.2024
BSc - Computer Animation
University of Pune
01.2018
Skills
- Loan Operations & Processing
- Commercial Vehicle, Agricultural, Auto, and Home Loan Products
- Risk Assessment & Credit Evaluation
- Regulatory Compliance & Documentation
- Process Optimization
- Customer Relationship Management
Languages
- English, Fluent
- Hindi, Fluent
- Marathi, Fluent
Timeline
Deputy Manager II
ICICI Bank Ltd
09.2021 - Current
Customer Success Manager
Techshed Technologies Pvt Ltd.
07.2018 - 08.2021
MBA - Finance
RGIMT
BSc - Computer Animation
University of Pune
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