Pratik Palande
Summary
Dynamic IT Support Specialist with a proven track record, enhancing customer satisfaction through exceptional technical support. Expert in system troubleshooting and configuration, achieving a significant reduction in technical issues. Adept at hardware installation and committed to delivering efficient solutions that drive operational success.
Overview
6
6
years of professional experience
Work History
Desktop Support Engineer
V2Solutions
06.2019 - 02.2025
- Collaborated with team members to implement software updates and patches, improving system security.
- Documented troubleshooting procedures and resolutions, contributing to knowledge base for future reference.
- Participated in cross-functional teams to enhance desktop support workflows and service delivery processes.
- Installed new or upgraded hardware and software and coordinated installation and follow-up with user to achieve customer satisfaction.
- Configured hardware, devices, and software to set up work stations for employees.
- Provided comprehensive technical support for users, addressing various issues related to computer systems, peripherals, and applications.
Education
Bachelor of Science - Information Technology
Mumbai University
Mumbai, India01-2020
Skills
- Technical Support
- System Troubleshooting
- Network Configuration
- Customer Service
- Hardware Installation
- Software Deployment
- Security Protocols
- Remote Support
- Citrix Remote Desktop
- Mail Configuration
Accomplishments
- Resolved product issue through consumer testing.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Documented and resolved issues which led to Results.
- Achieved Result through effectively helping with Task.
Timeline
Desktop Support Engineer
V2Solutions
06.2019 - 02.2025
Bachelor of Science - Information Technology
Mumbai University
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