Pratik Patole
Cloud Solutions Administrator
Mumbai
Summary
Dynamic Cloud Solutions Administrator with a proven track record at Itsacheckmate Pvt Ltd, enhancing system efficiency and user satisfaction. Expert in Google Admin Console and Office 365, with a knack for collaborative problem-solving. Elevated onboarding/offboarding processes, achieving significant productivity gains. Skilled in Active Directory and fostering teamwork.
Overview
5
5
years of professional experience
Work History
Cloud Solutions Administrator
Itsacheckmate Pvt Ltd
09.2023 - 04.2024
- Specialize in setting up user accounts and configurations in Google Workspace and Office 365, ensuring smooth onboarding/offboarding with efficient provisioning and access management.
- As primary contact, resolving administrative issues, monitoring system health, and troubleshoot user inquiries related to email, document sharing, and collaboration tools.
- Streamlined onboarding/offboarding procedures, evaluate new features to boost productivity, and maintain detailed reports on personnel transitions while continuously improving administrative tasks through documentation and enhancements.
IT Support Engineer
TechMahindra Pvt Ltd
01.2021 - 08.2023
- Managed distribution lists, shared mailboxes, email tracking, rules, policies, guest accounts, and Azure AD sync with expertise in Office 365 license, user, and group management using Azure AD. Enabled litigation, restored mailboxes, handled MFA, and facilitated Skype/Teams Federation
- Oversaw mailbox, distribution group, and security group management, prioritized tasks, prepared RCA, and handled high-priority tickets for VIP users
- Utilized BMC Remedy and ServiceNow ticketing tools, attended DSRs and CAB calls, and collaborated with vendors like Microsoft on high-priority issue resolution, addressing on-premises AD issues such as lockouts, enable/disable, OU transfers, and sync issues
Technical Support Associate
Concentrix Pvt Ltd
11.2018 - 12.2020
- Provided L1 technical guidance via phone and email, with strong troubleshooting skills in MS Windows, PC Hardware, Internet Explorer, and MS Office 365
- Escalated high-priority issues, ensured timely resolution, and maintained service documentation
- Collaborated with on-site engineers, provided 2nd line application support, including fixing mobile porting issues
Education
Bachelor of Science - Information Technology
Bunts Sanghas SM Shetty College of Science
Mumbai 04.2001 -
High School -
Vinayak Vaze Kelkar College of Science
Mumbai 04.2001 -
Skills
Exchange Online
Active Directory
PowerShell
Google Admin Console
Microsoft Office/Azure
IT Service Management (ITSM)
Power BI
Artificial Intelligence (Chat GPT v40)
Collaborative thinker
Accomplishments
Star Performer Award 05-2022 - 02-2023
TechMahindra Pvt Ltd
Received the Star performer award for being consistent in providing FCR (First call resolution).
Timeline
Cloud Solutions Administrator
Itsacheckmate Pvt Ltd
09.2023 - 04.2024
IT Support Engineer
TechMahindra Pvt Ltd
01.2021 - 08.2023
Technical Support Associate
Concentrix Pvt Ltd
11.2018 - 12.2020
Bachelor of Science - Information Technology
Bunts Sanghas SM Shetty College of Science
04.2001 -
High School -
Vinayak Vaze Kelkar College of Science
04.2001 -
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