Sasmita Sahoo

• UAT Testing: Conducted UAT testing for five distinct automation processes implemented within the team, ensuring functionality and reliability.
• Tool Replacement: Successfully completed the replacement of a critical tool in the current project, enhancing operational efficiency and reducing costs.
• ITIL Framework: Applied ITIL Framework principles to IT Change Management, improving process standardization and control.
• Automation Implementation: Implemented automation tools to streamline current processes, resulting in increased productivity and reduced manual effort.
• CAB Management: Managed and validated CAB (Change Advisory Board) calls and reports, ensuring thorough assessment and approval of changes.
• RPA Migration: Oversaw migration tasks during the revocation of RPA (Robotic Process Automation), ensuring seamless transition and minimal disruption.

• Budgeting: Managed project budgets effectively, ensuring all projects were completed within financial constraints and resources were allocated efficiently.
• Customer Engagement: Fostered strong relationships with customers, actively engaging with them to gather requirements, provide updates, and ensure satisfaction with project outcomes.
• Time Management: Demonstrated excellent time management skills by delivering projects on time and meeting all critical deadlines through careful planning and prioritization.
• Stakeholder Management: Collaborated with stakeholders at all levels, facilitating communication and ensuring their needs and expectations were met throughout the project lifecycle.
• Risk Management: Identified and mitigated potential risks, ensuring project stability and minimizing the impact of unforeseen issues on project timelines and budgets.
• Reporting: Prepared and presented comprehensive project reports to stakeholders, providing clear and actionable insights into project status, risks, and performance metrics.

Service Management:

• Conducted UAT testing for five distinct automation processes implemented within the team, ensuring functionality and reliability.
• Successfully completed the replacement of a critical tool in the current project, enhancing operational efficiency.
• Applied ITIL Framework principles to IT Change Management, improving process standardization and control.
• Implemented automation tools to streamline current processes, resulting in increased productivity and reduced manual effort.
• Managed and validated CAB (Change Advisory Board) calls and reports, ensuring thorough assessment and approval of changes.
• Oversaw migration tasks during the revocation of RPA (Robotic Process Automation), ensuring seamless transition and minimal disruption.