Pratik Shetty
Pune,MH
Summary
7+ years of IT experience spread across Project Manager, Business Analysis, Team Leader and Customer Success. Understanding of SDLC processes, Agile & Waterfall Methodologies. Knowledge in creating Business Requirement Document, Functional Requirement Document, Use Case Specification Document, Workflows, Implementation guides, Functional Specification Document, and Requirement Traceability Matrix, Change Request Management. Well-versed in Requirement Elicitation & Prioritization, Defining Scope, Gap Analysis, Stakeholder Analysis & Management, Sprint Planning, Sprint Review, and Product Backlog Management. Expertise in creating User stories, UML diagrams, Wireframes, and Mockups using Figma, Miro etc.
Overview
1
1
Certification
14
14
years of professional experience
Work History
Lead Business Analyst
Nitor An Ascendion Company
06.2023 - Current
- Created detailed Business Requirement Documents (BRD), Functional Requirement Documents (FRD), and Use Case Specifications to ensure clarity and alignment with client expectations.
- Managed product backlog, prioritizing requirements based on business value and stakeholder inputs to align development efforts with strategic goals.
- Conducted requirement elicitation sessions using interviews, brainstorming, and document analysis to gather and clarify business needs for effective project outcomes.
- Conducted AS-IS and TO-BE analysis to design and implement business solutions that aligned with organizational goals.
- Performed Gap Analysis and Impact Analysis to identify discrepancies between current and desired business processes.
- Collaborated with cross-functional teams to design workflows, wireframes, and mockups using tools like Lovable.ai, Miro, Draw.io and Figma.
- Supported development teams during sprint planning, backlog refinement, and testing phases to ensure successful delivery of solutions.
- Conducted User Acceptance Testing (UAT) and prepared implementation guides for seamless deployment of solutions.
- Successfully reduced project delivery timelines through effective requirement prioritization and stakeholder collaboration.
- Improved process efficiency by implementing optimized workflows, resulting in increase in productivity.
- Defined project scope, objectives, and deliverables in collaboration with stakeholders and senior management.
- Developed and maintained Requirement Traceability Matrix (RTM) to track requirements throughout the project lifecycle.
- Conducted release planning and coordinated with development and QA teams for successful product launches.
- Presented project updates and progress reports to stakeholders, ensuring transparency and facilitating informed decision-making.
- Led cross-functional teams to gather and analyze business requirements for key projects.
- Developed and implemented strategic solutions to enhance operational efficiency and customer satisfaction.
Project Manager (Business Analyst)
Creliant Software Pvt Ltd
10.2021 - 06.2023
- Organized & Led Requirement elicitation meetings using techniques like Document Analysis, Interviews, Prototyping, Interface Analysis, Questionnaire, Brainstorming Sessions, and Focus Group Discussions.
- Verified & validated the requirements & worked together with the Product Owner & team to INVEST in good user stories.
- Documented the user stories with Acceptance criteria, prototypes, flow charts, Business value, Precondition, and included any development and testing notes using tools like JIRA, Balsamiq, MS Visio.
- Conducted gap, scope, and impact analyses of business processes using context diagrams, BPMN, and flow charts with Visio and Lucidchart.
- Conducted AS-IS and TO-BE analyses and suggest Fit for Business Solutions by designing a Change Strategy.
- Worked with the cross-functional team during development, & testing like Integration Testing, Functional Testing, and UAT to deliver end-to-end solution.
- Contributed to project reducing onboarding turnaround time and improving retention, facilitating faster revenue growth.
- Worked closely with clients to ensure satisfaction and validation of the product to enhance the business relationship.
- Assisted Product Owner with right-sizing product backlog by distinguishing the user 'wants' from 'must haves'.
- Assisted PO in creating product backlog through writing user stories and defining acceptance criteria.
Team Leader | Business Analyst (US Operations)
EpiCentre Technologies
11.2019 - 10.2021
- Facilitated brainstorming sessions, conducted observations, analyzed documents, and performed interviews for requirement elicitation.
- Developed requirement documentation outlining processes to ensure delivery of quality products.
- Conducted UAT testing to check if the product meets the requirement.
- Built strong relationships with internal and external stakeholders through positive attitude and attentive response.
- Mentored and guided employees to foster proper completion of assigned duties.
- Cultivated open, professional relationships with team members, enabling quick resolutions to various issues.
- Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
Team Lead - Business Development
Beyond Verve Entertainment Pvt. Ltd.
09.2015 - 10.2019
- Coordinated advertising campaigns, ensuring timely completion within budget constraints.
- Meeting with clients and understanding their needs, aims and objectives.
- Presenting solutions, propositions and ideas to clients.
- Working with the editorial and creative teams to come up with ways to best represent the clients and also meet their budgets.
- Advised clients on branding, product development, and pricing strategy to align with market demands.
- Encouraging clients to be consistent in their advertising.
- Developed engaging social media strategies and execution plans to grow audience reach and enhance brand visibility.
- Regular goal setting to ensure the team is directed towards a common goal.
Team Leader (easyJet Client Services)
Teleperformance
09.2012 - 10.2015
- Handling a team of 20 associates.
- Maintained daily KPIs, including AHT, quality, service level, performance management, and people management, to ensure team alignment with operational goals.
- Handled customer and client escalations via social media channels, including Facebook and Twitter, to resolve issues and enhance client satisfaction.
- Ensured smooth operations on the floor by managing real-time process challenges and implementing solutions.
- Monitored daily team shrinkage to improve retention rates and maintain productivity levels.
- Conducted one-on-one sessions with agents to provide feedback and address their challenges, fostering individual development and team cohesion.
- Coordinated overtime staffing to meet sudden workload increases.
- Monitoring real time activities and generating reports on CMS supervisor.
Education
BSc IT - Information Technology
Mumbai University
Mumbai, India06.2012
Skills
- Project management
- Stakeholder Management
- Requirement Elicitation
- Business Process Analysis
- Requirement prioritization
- BRD FRD FSD SRS
- Epics & User stories
- Agile framework
- Scope management
- Release planning
- Data Analysis Techniques
- Data Interpretation
- Data Querying
- Database Management
- User Interface Design
- Prototyping Tools
- JIRA
- Confluence
- Azure board
- Miro
- Drawio
- MS office
- AI Integration
- AI Solutions
- AI Assistance
- Data Interpretation
Certification
- Certified Agile Business Analyst
- IIBA-ECBA Trained
- PSM Trained
- PSPO Trained
Timeline
Lead Business Analyst
Nitor An Ascendion Company
06.2023 - Current
Project Manager (Business Analyst)
Creliant Software Pvt Ltd
10.2021 - 06.2023
Team Leader | Business Analyst (US Operations)
EpiCentre Technologies
11.2019 - 10.2021
Team Lead - Business Development
Beyond Verve Entertainment Pvt. Ltd.
09.2015 - 10.2019
Team Leader (easyJet Client Services)
Teleperformance
09.2012 - 10.2015
BSc IT - Information Technology
Mumbai University