Summary
Overview
Work History
Education
Skills
Passportavailability
Certification
Permanentresidence
Personal Information
Timeline
Generic

PRATIKSHA DAS

Pune

Summary

Results-driven Team Lead known for exceptional productivity and efficient task completion. Specialize in team coordination, conflict resolution, and strategic planning. Excel in communication, leadership, and problem-solving, ensuring seamless operations and project success.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Team Lead (Process Specialist)

Cognizant Technology Solutions
05.2021 - Current

· Monitoring and supervising a Team of 50 employees to achieve the Organization’s objectives.

· Conducting weekly performance review.

· Managing the day-to-day activities of the of the team.

· Managing the Workflow and handling the escalations.

Senior Process Executive-Voice

Cognizant Technology Solutions
- 05.2021

· Dealing with the US Health professionals/ Providers.

· Quoting Benefits and detailed information regarding the plan/Insurance.

Providing Claim status and resolving claim related queries.

Customer Service Associate for NA (Retail) and Amazon Business Group

Amazon Development Center

· Dealing with the North American Customers.

· Resolving customer order related queries.

· Processing Refund and Replacement of orders.

· Activating or cancelling Prime Account settings.

· A part of Amazon Business Group.

Education

10TH -

SARASWATI SHISHU VIDYA MANDIR
01.2010

B. TECH -

INSTITUTE OF TECHNICAL EDUCATION & RESEARCH

12TH -

KALINGA BHARTI RESIDENTIAL COLLEGE

Skills

  • Performance monitoring
  • Schedule Management
  • Trend tracking
  • Operations Management
  • Performance Improvement
  • Key Performance Indicators
  • Product Management

Passportavailability

Yes

Certification

  • Advanced Diploma in Software Testing, Seed Infotech, 2018
  • Manual Software Testing, Udemy, 2023

Permanentresidence

Pune

Personal Information

Date of Birth: 10/25/94

Timeline

Team Lead (Process Specialist)

Cognizant Technology Solutions
05.2021 - Current

Senior Process Executive-Voice

Cognizant Technology Solutions
- 05.2021

Customer Service Associate for NA (Retail) and Amazon Business Group

Amazon Development Center

10TH -

SARASWATI SHISHU VIDYA MANDIR

B. TECH -

INSTITUTE OF TECHNICAL EDUCATION & RESEARCH

12TH -

KALINGA BHARTI RESIDENTIAL COLLEGE
PRATIKSHA DAS