PRATIKSHA DAS
Pune
Summary
Results-driven Team Lead known for exceptional productivity and efficient task completion. Specialize in team coordination, conflict resolution, and strategic planning. Excel in communication, leadership, and problem-solving, ensuring seamless operations and project success.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Team Lead (Process Specialist)
Cognizant Technology Solutions
05.2021 - Current
· Monitoring and supervising a Team of 50 employees to achieve the Organization’s objectives.
· Conducting weekly performance review.
· Managing the day-to-day activities of the of the team.
· Managing the Workflow and handling the escalations.
Senior Process Executive-Voice
Cognizant Technology Solutions
- 05.2021
· Dealing with the US Health professionals/ Providers.
· Quoting Benefits and detailed information regarding the plan/Insurance.
Providing Claim status and resolving claim related queries.
Customer Service Associate for NA (Retail) and Amazon Business Group
Amazon Development Center
· Dealing with the North American Customers.
· Resolving customer order related queries.
· Processing Refund and Replacement of orders.
· Activating or cancelling Prime Account settings.
· A part of Amazon Business Group.
Education
10TH -
SARASWATI SHISHU VIDYA MANDIR
01.2010
B. TECH -
INSTITUTE OF TECHNICAL EDUCATION & RESEARCH
12TH -
KALINGA BHARTI RESIDENTIAL COLLEGE
Skills
- Performance monitoring
- Schedule Management
- Trend tracking
- Operations Management
- Performance Improvement
- Key Performance Indicators
- Product Management
Passportavailability
Yes
Certification
- Advanced Diploma in Software Testing, Seed Infotech, 2018
- Manual Software Testing, Udemy, 2023
Permanentresidence
Pune
Personal Information
Date of Birth: 10/25/94
Timeline
Team Lead (Process Specialist)
Cognizant Technology Solutions
05.2021 - Current
Senior Process Executive-Voice
Cognizant Technology Solutions
- 05.2021
Customer Service Associate for NA (Retail) and Amazon Business Group
Amazon Development Center
10TH -
SARASWATI SHISHU VIDYA MANDIR
B. TECH -
INSTITUTE OF TECHNICAL EDUCATION & RESEARCH
12TH -
KALINGA BHARTI RESIDENTIAL COLLEGE