Results-driven Team Lead known for exceptional productivity and efficient task completion. Specialize in team coordination, conflict resolution, and strategic planning. Excel in communication, leadership, and problem-solving, ensuring seamless operations and project success.
· Monitoring and supervising a Team of 50 employees to achieve the Organization’s objectives.
· Conducting weekly performance review.
· Managing the day-to-day activities of the of the team.
· Managing the Workflow and handling the escalations.
· Dealing with the US Health professionals/ Providers.
· Quoting Benefits and detailed information regarding the plan/Insurance.
Providing Claim status and resolving claim related queries.
· Dealing with the North American Customers.
· Resolving customer order related queries.
· Processing Refund and Replacement of orders.
· Activating or cancelling Prime Account settings.
· A part of Amazon Business Group.
Yes
Pune
Date of Birth: 10/25/94