Summary
Overview
Work History
Education
Skills
Skills
Timeline
BusinessAnalyst

Pratiksha Das

Business Analyst
Pune

Summary

An Enthusiastic with 8+ Years experience with 4+ Years of experience in a BA role having skills in business analysis with good knowledge on SDLC – Agile methodologies, securing an increasingly challenging and responsible position with a market leader, where my proven skills will be profitable to the esteemed organization and self.

Experience in mapping business requirements and designing customized solutions with strong analytical skills and ability to analyze business practices and define optimal procedures. Good problem solving and analytical skills to design customized solutions and perform gap analysis. Expertise in Requirements Elicitation and Management, SWOT Analysis, and Change Management and reducing ambiguity associated with complex requirements. Well-versed in modeling the requirements using Use Case Diagrams & Process Flow Diagrams using drawing tools (MS Visio) and coming up with screen designs using wireframe Tools (Balsamiq). Professional in deriving BRD & FRD documents. Expertise in preparing User Stories based on the Acceptance Criteria. Identify and resolve issues with missing stories and conflicting requirements. Sprint wise prototypes were developed by using the tool Balsamiq. Ensured delivery features address customer needs. Expertise in Jira tool to capture epics, user stories, risks, and issues and manage stakeholder expectations. Professional in Facilitating UAT and Getting Sign-off documents from clients.

Overview

8
8
years of professional experience
2016
2016
years of post-secondary education

Work History

Process Specialist

Cognizant Technology Solutions
05.2021 - Current
  • Currently Working on a project named Administrative Concepts Inc.
  • Worked on different projects such as, My Choice Wisconsin, Self-Insured Plans.
  • Providing solutions for multiple stakeholders by understanding the vision of the project by doing scoping, enterprises analysis, and solution approach.
  • To increase the business value, Assisted the Product Owner in creating the Product Backlog and moving to Sprint Backlog based on MOSCOW prioritization using JIRA tool. and user stories ready for development along with business acceptance criteria. and the user stories.
  • Responsible in conducting various scrum process like Backlog refinement, retrospective, Sprint Review, Daily stand up and measure the performance by product/Sprint Burn Down Chart
  • Managing the Workflow and handling the escalations.

Senior Process Executive

Cognizant Technology Solutions
07.2018 - 05.2021
  • Dealing with the US Healthcare professionals/ Providers.
  • Quoting Benefits and detailed information regarding the plan/Insurance.
  • Providing Claim status and resolving claim related queries.

Associate for Amazon Business Group

Amazon Development Center
02.2017 - 07.2018
  • Dealing with the North American Customers.
  • Resolving customer order related queries.
  • Processing Refund and Replacement of orders.
  • Activating or cancelling Prime Account settings.

Education

B. TECH -

INSTITUTE OF TECHNICAL EDUCATION & RESEARCH

Skills

Requirement Elicitation Techniques

Skills

  • Requirement Elicitation Techniques
  • Business Analysis & Implement Solution
  • Client Engagements
  • Requirements Management
  • Problem Analysis
  • Root Cause Analysis
  • SWOT Analysis
  • Change Management
  • Agile Scrum & Waterfall SDLC Models
  • Documentation (BRD & FRD)
  • Process Flows & Use cases
  • User Stories & Acceptance Criteria
  • Documentation: MS office suite
  • Methodologies (Models): Agile (Scrum)
  • Agile methodology
  • Stakeholder management

Timeline

Process Specialist

Cognizant Technology Solutions
05.2021 - Current

Senior Process Executive

Cognizant Technology Solutions
07.2018 - 05.2021

Associate for Amazon Business Group

Amazon Development Center
02.2017 - 07.2018

B. TECH -

INSTITUTE OF TECHNICAL EDUCATION & RESEARCH
Pratiksha DasBusiness Analyst