Pratiksha DEKA

Highly organized and detail-oriented front desk executive with extensive experience in managing front office operations of a hospital. Skilled in providing exceptional customer service, handling administrative tasks, and ensuring seamless communication between patients, doctors, and other hospital staff.

• Key Responsibilities:
• Greet and welcome patients, answer their queries, and provide them with necessary information .Schedule appointments, and other hospital procedures, ensuring timely and efficient coordination with medical staff and other departments. Manage patient records, maintain accurate and up-to-date databases, and perform various administrative tasks such as filing, photocopying, and data entry.
• Answer and direct phone calls, respond to emails and messages, and maintain effective communication with patients, doctors, and other hospital staff.
• Handle multiple tasks simultaneously, prioritizing urgent matters while maintaining calm and professional demeanor under pressure.
• Identify and resolve administrative issues promptly, ensuring minimal disruption to hospital operations and maintaining patient satisfaction.
• Collaborate with other hospital staff to ensure smooth hospital operations, providing support and assistance as needed. Maintain professional and courteous demeanor at all times, adhering to hospital policies and protocols while upholding highest standards of patient care and service.