Pratiksha Nene
Pune
Summary
Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Technology Lead
Infosys
Pune
11.2017 - Current
- Collaborated with stakeholders to define project scope and requirements.
- Managed a team of 6 Team members, providing guidance and mentorship.
- Leading the application support team ensuring smooth operations and maintenance of critical applications.
- Provide high level technical support to resolve complex issues.
- Involved in strategic planning and continuous improvement of application support process
- Analyzed existing applications to identify areas for improvement.
- Documented technical specifications for all developed applications.
- Identified process improvements through automation initiatives.
- Monitored system performance and identified opportunities for optimization.
- Working closely with Development ,Infra and other IT teams.
- Collaborate with Business users to understand their needs and provide effective solutions.
- Communicate effectively with stakeholders at all levels and provide updates on issue status and resolution times.Manage vendor relationship and co-ordinate with 3rd party Support teams as needed
- Lead the roll out of new applications and updates ensuring the smooth transition to the support phase.
- Lead Disaster recovery and BCP for critical applications.
- Manage team Roster to ensure smooth 24/7 Support.
Software Engineer
Tech Mahindra
Pune
04.2014 - 10.2017
- Designed and implemented interactive user interfaces for websites and applications.
- Debugged existing code to identify and fix bugs or performance issues.
- Integrated front end code with server side code to implement dynamic pages.
- Collaborated with back-end developers to integrate user interface elements into applications.
- Participated in daily standup meetings with project stakeholders to discuss progress updates.
- Developed and maintained user-facing webpages using HTML, CSS, JavaScript and jQuery.
- Validated code for proper structuring, security and compatibility with different browsers, devices or operating systems.
Education
Bachelor of Engineering - Computer Science
Dr JJ Magdum College of Engineering
Jaysingpur06-2013
Skills
- Incident Management
- Team Leadership
- Problem Resolution
- Service Level Agreements
- System Administration
- Service Now
- People Management
- Security Protocols
- Risk Management
- Change Management
- Web Technologies: AngularJS,Javascript
- Programming Languages: C#, Net
Languages
Marathi
First Language
English
Proficient (C2)
C2
Hindi
Proficient (C2)
C2
Certification
- Automation and Lean Hackathon certification
Accomplishments
- Awarded with Most valuable player in Unit
Timeline
Technology Lead
Infosys
11.2017 - Current
Software Engineer
Tech Mahindra
04.2014 - 10.2017
Bachelor of Engineering - Computer Science
Dr JJ Magdum College of Engineering