Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Technology Lead
Infosys
Pune
11.2017 - Current
Collaborated with stakeholders to define project scope and requirements.
Managed a team of 6 Team members, providing guidance and mentorship.
Leading the application support team ensuring smooth operations and maintenance of critical applications.
Provide high level technical support to resolve complex issues.
Involved in strategic planning and continuous improvement of application support process
Analyzed existing applications to identify areas for improvement.
Documented technical specifications for all developed applications.
Identified process improvements through automation initiatives.
Monitored system performance and identified opportunities for optimization.
Working closely with Development ,Infra and other IT teams.
Collaborate with Business users to understand their needs and provide effective solutions.
Communicate effectively with stakeholders at all levels and provide updates on issue status and resolution times.Manage vendor relationship and co-ordinate with 3rd party Support teams as needed
Lead the roll out of new applications and updates ensuring the smooth transition to the support phase.
Lead Disaster recovery and BCP for critical applications.
Manage team Roster to ensure smooth 24/7 Support.
Software Engineer
Tech Mahindra
Pune
04.2014 - 10.2017
Designed and implemented interactive user interfaces for websites and applications.
Debugged existing code to identify and fix bugs or performance issues.
Integrated front end code with server side code to implement dynamic pages.
Collaborated with back-end developers to integrate user interface elements into applications.
Participated in daily standup meetings with project stakeholders to discuss progress updates.
Developed and maintained user-facing webpages using HTML, CSS, JavaScript and jQuery.
Validated code for proper structuring, security and compatibility with different browsers, devices or operating systems.