PRATISH UPENDRA SINGH
IT Engineer
NAGPUR,Maharashtra
Summary
Enthusiastic and proven IT Support Engineer with over 10 years of experience providing technical software and hardware customer support. Skilled multi-tasker, communicator, and team player. Excel at listening to my customers and troubleshooting in the networking and desktop support areas.
Overview
9
9
years of professional experience
Work History
Service Desk Analyst
Inchcape Shipping Services Pvt Ltd
Mumbai, CA
02.2023 - 08.2023
- Responsible for managing and maintaining end-user computer environments including troubleshooting and end user training for the office staff and remote users.
- Interfaced with multiple levels of users, management, and technical staff.
- Provided a high level of customer service support for office automation applications, PCs and laptops, and printers, including after hour support.
- Served as a user liaison covering computer system end-user operations, including but not limited to system sign-on, use of the menu and help systems, Microsoft Office programs, telecommunications, use and troubleshooting of computers and printers.
- Troubleshoot desktop errors and provide support and maintenance for the end-user desktop experience including hardware and software.
- Coordinated and managed the end-user computer environment.
- Maintained accurate reports of system malfunctions and referred issues to more senior subject matter experts when problems occurred which were beyond my proficiency.
IT Support Engineer
Amazon Seller Services Ltd
Mumbai, CA
06.2015 - 01.2023
- Investigate, troubleshoot and resolve daily issues related to workstations, peripherals, phones, mobile devices, operating systems, and applications
- Provide installation, configuration, and support of desktop computers, camera, peripheral equipment and software
- Collaborate with the Infrastructure & Web Applications teams to resolve complex issues and ensure efficient operation of the desktop computing environment
- Work with hiring managers to order hardware/software for new employees and set up new workstations in a timely manner
- Perform routine updates of desktop hardware and software
- Rebuild, configure and repair desktop equipment as needed
System Administrator
Experis IT India Pvt Ltd
Mumbai, CA
02.2015 - 05.2015
- Performed PC desktop support to monitor and maintain computer systems functionality for large commercial customers.
- Provided 24/7 support, diagnosing and repairing Laptops/Desktops for model HP, lenovo systems.
- Conferred with computer users about how to solve existing system problems.
- Managed all phases of PC hardware and software implementation to include identification of requirements, scheduling, budgeting, project management, selection, and reporting to successfully deliver PC system solutions based on customer specifications and timelines.
- Diagnosed hardware and software problems, replacing defective components when applicable.
- Maintained and administered computer networks and related computing environments including computer hardware, systems software, applications software, and all configurations.
- Recommended changes to improve systems and network configurations, and determine hardware or software requirements related to such changes.
Desktop Support Engineer
Progressive Infotech Pvt Ltd
Mumbai, CA
08.2014 - 02.2015
- Hired full-time to troubleshoot and support the network infrastructure.
- Reduced the IT department from 4 to 3 by taking on additional responsibilities, yet still maintaining the high availability network (99.999%) and efficient user support needed.
- Responsible for Desktop Support and procurement of Servers, Desktop PCs, hardware, software and peripherals, including HP printers and supplies.
- Implemented a customized Desktop Support program to improve support to users and track results.
- Customized the Desktop Support tool to use in the Engineering department allowing management to track open problem requests.
Education
B-Tech - Electrical, Electronics And Communications Engineering
YCCE
NASHIK08.2010
No Degree - DIPLOMA IN ELECTRONICS AND TELECOMMUNICATIONS
YCCE
NASHIK08.2007
High School Diploma -
DECENT ENGLISH HIGH SCHOOL
NAGPUR03.2004
Skills
- Service Level Adherence
- Maintenance and Repairs
- System Security
- Documentation & Reporting
- Troubleshooting
- Installation & Configuration Support
- Applications Support
- Team Coordination
- Inventory Management
- Desktop Support
- Networking
- Active Directory
Languages
English
Advanced (C1)
Hindi
Advanced (C1)
Timeline
Service Desk Analyst
Inchcape Shipping Services Pvt Ltd
02.2023 - 08.2023
IT Support Engineer
Amazon Seller Services Ltd
06.2015 - 01.2023
System Administrator
Experis IT India Pvt Ltd
02.2015 - 05.2015
Desktop Support Engineer
Progressive Infotech Pvt Ltd
08.2014 - 02.2015
B-Tech - Electrical, Electronics And Communications Engineering
YCCE
No Degree - DIPLOMA IN ELECTRONICS AND TELECOMMUNICATIONS
YCCE
High School Diploma -
DECENT ENGLISH HIGH SCHOOL
Similar Profiles
Kristopher TrumbauerKristopher Trumbauer
Vessel Agent at Inchcape Shipping ServicesVessel Agent at Inchcape Shipping Services
ANA MERCEDES IRETAANA MERCEDES IRETA
Vessel Accounts Payable at Inchcape Shipping Services MexicoVessel Accounts Payable at Inchcape Shipping Services Mexico
Bibin Benny DevasiaBibin Benny Devasia
Operations Executive at Inchcape Shipping ServicesOperations Executive at Inchcape Shipping Services