Pratyaksha Tripathi
Lucknow,UP
Summary
Forward-thinking professional offering more than 9 years of banking experience working in demanding, detail oriented & deadline-driven environments focused on continuous operational improvement.
Overview
10
10
years of professional experience
5
5
years of post-secondary education
1
1
Certification
Work History
Service & Operations Manager
IDBI Bank Ltd
Lucknow
01.2018 - Current
- Operations in-charge of biggest branch of UP , with book size of 550Cr and handling a team of 8 members responsible for daily operational work and client handling.
- Contributing to identification as the top performing branch in entire zone & among top 50 branches PAN India for 3 consecutive years
- Acted as one point contact for banking ombudsman, social media complaints,FIRs, court cases, banking/digital frauds.
- Co-led risk focused vigilance ,internal, statutory audits of the branch conducted at regular intervals.
- Onboarding customers post KYC/risk checks and periodic KYC updations as per risk category of clients.
- Developing SOPs in line with banking regulations followed by supervision of transactions while acting as checker for approx 1000+ transactions daily.
- Checking of daily, monthly financial reports followed by reconciliation of unsettled accounts and supervising bookkeeping of all records.
Relationship Manager
IDBI Bank Ltd
01.2014 - 01.2018
- Achieved assigned sales goals and service targets by cultivating and securing new customer relationships.
- Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
- Managed accounts to retain existing relationships and grow share of business. Maintaining salary accounts of more than 500 employees while catering to their banking needs.
- Acted as KAM for government business with approx valuation of approx 100Cr.
- Training and supervision of 40+ outsourced sales team enabling them for weekly/monthly target achievements.
Customer Service Executive
IDBI Bank Ltd
Gurgaon, Haryana
01.2012 - 01.2014
- Attended customer queries as a front desk officer and providing resolution within defined TAT as per banking guidelines.
- Posting and verifying transactions received in a day with 100% accuracy and timeliness.
- Cash management , bank teller services like maintaining cash retention limit in branch and ensuring safe custody.
- Cheque clearing of all the outward cheques received over the counter from customers.
- ATM management services , reducing ATM downtime by ensuring functionality of ATMs 24*7 and vendor management.
Education
Bachelor of Science -
Hindu College, Delhi University
Delhi 04.2007 - 06.2010
MBA - Marketing HR
IIT Dhanbad
Dhanbad 05.2010 - 06.2012
Skills
Finacle
CRM
Client Service
MS Office
Interpersonal Communication
Investment and Wealth Planning
Customer portfolio management
Client Relationships
Certification
JAIIB
Timeline
JAIIB
11-2019
Service & Operations Manager
IDBI Bank Ltd
01.2018 - Current
Relationship Manager
IDBI Bank Ltd
01.2014 - 01.2018
Customer Service Executive
IDBI Bank Ltd
01.2012 - 01.2014
MBA - Marketing HR
IIT Dhanbad
05.2010 - 06.2012
Bachelor of Science -
Hindu College, Delhi University
04.2007 - 06.2010