Summary
Overview
Work History
Education
Disclaimer
Languages
Personal Information
Timeline
Generic

Pravada Bhau Kalamkar

Pune

Summary

Over 5.10 years of experience in insurance process and support, currently serving as Senior Associate at WNS Global Services. Proficient in mainframe applications and client proposal preparation, with a strong focus on training program development. Skilled in requirement gathering, scope management, and translating business needs into functional specifications for web applications. Demonstrated ability to collaborate with engineering teams to resolve complex technical issues and successfully implement innovative solutions.

Overview

6
6
years of professional experience

Work History

Sr. Associate

WNS Global Services
09.2022 - Current
  • Assisted senior engineers in diagnosing and resolving technical issues in computer systems and software applications.
  • Conducted root cause analysis to identify areas needing corrective actions.
  • Participated in client walkthrough sessions, gathering and analyzing business requirements while identifying gaps.
  • Communicated with team manager to facilitate daily task management and reporting.
  • Resolved client issues and support cases via email, ensuring prompt responses.
  • Performed spot check analysis and audits, providing actionable feedback to agents to enhance performance.
  • Conducted feedback sessions and documented minutes of discussions for continuous improvement.
  • Mentored agents to foster ongoing service quality enhancements.

Sr. Associate

Amazon Development Center, India Ltd
10.2019 - 09.2022
  • Handled escalations for North America operations in shipping and delivery service.
  • Managed U.S.-based customer inquiries, troubleshooting issues in registries and Prime wardrobe.
  • Monitored and approved legitimate concession requests from frontline associates.
  • Analyzed customer service metrics such as NPS and AHT to enhance performance.
  • Negotiated solutions ensuring customer satisfaction while preserving company profitability.
  • Mentored junior associates, improving efficiency by 20% and reducing response time by 30%.
  • Built strong relationships with customers, delivering personalized solutions to their challenges.
  • Prioritized multiple customer requests in a fast-paced environment without compromising quality.

Education

Bachelor in Engineering - Mechanical

01.2019

Diploma - Mechanical

01.2016

SSC -

01.2013

Disclaimer

I hereby declare that the information contained herein is true and correct to the best of my knowledge and belief.

Languages

  • English
  • Hindi
  • Marathi

Personal Information

  • Date of Birth: 01/16/98
  • Nationality: Indian
  • Marital Status: Unmarried

Timeline

Sr. Associate

WNS Global Services
09.2022 - Current

Sr. Associate

Amazon Development Center, India Ltd
10.2019 - 09.2022

Bachelor in Engineering - Mechanical

Diploma - Mechanical

SSC -

Similar Profiles

CREATE PROFILE
Pravada Bhau Kalamkar