PRAVEEN SINGH KAVIYA
Jodhpur
Summary
By acquiring knowledge, expertise and a familiarity with the the organization's culture, I want to contribute towards realizing organization's vision and become its integral part.
Overview
1
1
Language
5
5
years of professional experience
Work History
Center Head
Canara HSBC Life Insurance Co. Ltd
07.2024 - Current
- Achieved target Net Promoter Score (NPS) through implementation of customer feedback initiatives.
- Managed customer retention efforts for walk-in clients to enhance loyalty.
- Renewal book/Persistency - maintain desired level of First Year and overall persistency across channels
- Maintained high engagement levels at branch levels with support from ISM.
Operation Manager Trainee
Aditya Birla Health Insurance Co. Ltd
11.2022 - 07.2024
- Processing Cheque and case banking on daily basis and validating data on Monthly basis for all region branches.
- Processed offline new business login after completing quality checks of documents.
- Calling to customer on pending renewal data to process renewal.
- Managed 13th Month persistency to ensure consistent customer retention.
- Call customer on pending renewal data to process renewal.
- Publishing Renewal update in all regions.
- Collaborated with accounts payable, business development managers, and branch managers to streamline processes.
- Share New Business login MIS and pendency MIS on daily basis with sales team and take follow up on daily basis with Sales team and HO team for issuance.
- Processed petty cash bills at branch level and maintained monthly financial balance.
- Processing all vendor bill and taking follow up from finance to payable.
- Processing health claim on daily basis.
- And resolving additional requirements in claim.
- Processing endorsement request in Policy for all work types.
Operation Manager Trainee
Care Health Insurance Ltd. (Religare Health Insurance)
02.2021 - 11.2022
- Processed daily and monthly cheque receipts, health claims, and offline health proposals to ensure accurate financial tracking.
- Resolve Pending Case and Share Logins report as per Location wise, Branch Manager wise & Sales Manager wise.
- Verified documentation for new employees and agents to maintain compliance and enhance onboarding efficiency.
- Processing new Agency and health Planner offline process, Recruitment wise, and Activation wise, in force wise & pending wise case.
- Maintain Petty Cash for branch.
- Performing basic admin duties including Branch Expenses Bill Punching, printing, sending emails, and ordering office supplies.
- Managed and maintained branch operations to ensure efficiency.
Education
M.Sc. -
VardhmanMahaveer Open University
KotaB.Sc. -
Lachoo Memorial College Of Sci. & Tech.
JodhpurSr. Secondary -
Sh. Hanwant Sr. Sec. School
JodhpurSecondary -
Konark Sr. Sec. School
JodhpurSkills
- Engagement management
- Customer retention
- Operational oversight
- Operational efficiency
- Process improvement
- Regulatory compliance
- Performance analytics
- Team collaboration
Other Exposure And Training
- Computer Course RSCIT (84%)
- IPHA organization committee member
- Bachelor of Public Health additional Course with B.Sc.
Hobbies and Interests
- Traveling
- Photography
- Cooking
Disclaimer
I hereby declare that the above-mentioned information is correct up to my knowledge and I bear the responsibility for the correctness of the above-mentioned particulars.
Positive Aspects
- Good Communication Skills.
- Professional Attitude and Nature of Hospitality.
- Loyalty.
Personal Information
- Father's Name: Babu Dan Kaviya
- Date of Birth: 10/05/97
- Gender: Male
- Nationality: Indian
- Marital Status: Single
Languages
English, Hindi
First Language
Timeline
Center Head
Canara HSBC Life Insurance Co. Ltd
07.2024 - Current
Operation Manager Trainee
Aditya Birla Health Insurance Co. Ltd
11.2022 - 07.2024
Operation Manager Trainee
Care Health Insurance Ltd. (Religare Health Insurance)
02.2021 - 11.2022
M.Sc. -
VardhmanMahaveer Open University
B.Sc. -
Lachoo Memorial College Of Sci. & Tech.
Sr. Secondary -
Sh. Hanwant Sr. Sec. School
Secondary -
Konark Sr. Sec. School