Praveen Kumar
Kondapur
Summary
MIS executive with more than seven years of experience in system administration, server infrastructure, and data center operations management. Proven track record of developing, deploying, and evaluating systems to improve availability and efficiency.
Overview
10
10
years of professional experience
Work History
Senior Executive
Zaggle Prepaid Ocean Services Ltd.
Hyderabad
10.2019 - Current
- Responsible in coordinating with all the clients for Orders placements
- Experienced in handling & involved in end-end new Client Onboarding process
- Preparation of various bulk products upload files on requirement basis of clients
- Experienced in handling end-end cards generation process to respective Client
- Handling the pre and post issues of the clients to resolve ASAP basis
- Regularly worked on preparing profit and loss report to share it with Organization
- Responsible in tracking daily productivity and order fulfillment reports
- Experienced in preparing product wise daily, weekly and monthly reports as per management requirement
- Involved in preparing the GST, Cash Back, Payment gateway cost data for generation of Payable invoice generation, Cash back invoice report for Audit and logging purpose
- Involved in preparing of Payout/Pay in for generation of bill of supply
- Preparation of GST, Cash Back & Payment gate way cost data for generation of Payable invoice generation
- Maintaining all the receivable and payable transaction details to raise the Sales and purchase Invoice purpose
- Probing and discovering customer true needs and understand customer viewpoint
- Handling complaints and objections effectively without escalation.
Team Leader
Karvy Data Management Services Ltd-Hyd
Hyderabad
05.2016 - 09.2019
- Responsible for knowledge transfer trainings to operators on NACH Registration as well as Transactions Processing & sending the virtual copy to sponsor banks in registering them to NPCI
- Consolidate the registration feed to map NPCI Status
- Rejected cases are crosschecked with the mandate details for re-registration
- On SIP day basis we will receive the transaction file from AMC
- Responsible in mapping the registration status & send reverse feed after reviewing
- For all the active registration cases we have sent the transaction debit file to the sponsor bank on SIP day basis
- Continuous processing in verifying received transaction response file from the sponsor bank
- Experience in mapping the same and initiate the fund transfer with Success amount to the AMC Account
- After successful fund transfer, payment file is being processed and shared.
Executive
Karvy Stock Broking Services Ltd - Hyd
Hyderabad
05.2014 - 05.2016
- Extensive use of excel in various analysis and calculations, Lookup, Pivot analysis and Charts
- Assigning & delegating the work to the team
- Delivering personalized services to customers for any complaint or enquiries
- Monitoring daily activities of customer care team and evaluating their daily/weekly reports
- Effective & quality resolution of customer complaints and queries for reduction in customer complaints & for better customer satisfaction
- Working effectively as a team member and facilitate cooperative environment to meet SLA's and exceed customer expectations
- Performing Multi-Tasking like talking, listening, documenting information, seeking information and problem solving
- Developing customer rapport and ensuring that customers have positive image of the company
- Strong work ethics by maintaining confidentiality of information.
Education
B-Com - Commerce
Vikas Degree College
01.2015
Intermediate - C.E.C
Government Jr. College
01.2012
SSC - SSC
Government High School
01.2010
Skills
- Expert In MIS Excel
- Specialist in Reports and data Analytics
- Intense Problem Solving Skills
- Expert in making PPT and Word presentations
- Attention to detail
- Data Integrity
- Critical Thinking
- Ability to manage people well
Languages
English
Hindi
Telugu
Areas Of Exposure
- Backend & Front Office Operations
- Responsible for end-end cards generation and loading process.
- Customer satisfaction in fulfilling the orders requirements.
- Well experienced in logging & maintaining all the transaction details for reconsolidation.
- Responsible in generating MIS reports as per management requirements.
- Responsible to work in collaborative way with customer & service issues.
- Involved in functioning of receiving application/redemption to generation of statements/pay-outs.
- Continuous support in the sales function through NTB customers, alongside promoting of third-party products like. MF etc.
- Responsible for conducting regular Audit checks of processed transactions & complaints.
- Adherence to compliance and operational policy for Business excellence
- Superintend for all Customer centric operations & ensuring Customer satisfaction towards 100% with no rework effort.
- Responsible to provide 100% Delivery and service quality norms as per timelines.
- Effective hands-on experience in generating ad hoc reports of high volume in fixed timelines.
- Well versed working with Excel and its additional features (Macros)for any requirement.
Activities
- Actively participated in games and cultural programs conducted in school and college levels
- Elected as President for Student JAC in 10+2.
Employment Chronology
- 1, Zaggle Prepaid Ocean Services Pvt. Ltd., Senior Executive, 10/19, Present, -
- 2, Karvy Data Management Services Ltd-Hyd, Team Leader, 05/16, 09/19,
- 3, Karvy Stock Broking Services Ltd - Hyd, Executive, 05/14, 05/16,
Personal Information
- Date of Birth: 01/05/95
- Nationality: Indian
- Marital Status: Single
Hobbies and Interests
- Swimming
- Yoga
- International experience
- Social media
Timeline
Senior Executive
Zaggle Prepaid Ocean Services Ltd.
10.2019 - Current
Team Leader
Karvy Data Management Services Ltd-Hyd
05.2016 - 09.2019
Executive
Karvy Stock Broking Services Ltd - Hyd
05.2014 - 05.2016
B-Com - Commerce
Vikas Degree College
Intermediate - C.E.C
Government Jr. College
SSC - SSC
Government High School