Praveen Kumar
Delhi
Summary
To be a successful leader in a respective field where I can utilize my potential and capabilities to achieve the organizational objectives and seize the opportunities for professional development.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Team Lead (Operations)
One97 Commutation (Paytm)
01.2020 - Current
- Experienced Program Manager with a proven track record of managing a team of12 professionals
- Expertise in overseeing the end-to-end processing of merchant loans, and ensuring operational excellence
- Skilled in tracking operational tasks, coordinating with lenders, and managing internal stakeholders effectively
- Adept at improving merchant experiences through process optimization and innovative solutions
- Strong ability to streamline workflows, enhance collaboration, and deliver exceptional results in a fast-paced environment
- Enhanced business data visualization for higher management
- Understanding the business requirements generated by the clients and aligning them with functional and technical requirements
- Identifying process and system gaps, and developing potential solutions
- Organizing regular meetings with internal teams to improve the product and its features to match the requirements of merchants
- Knowledge of working with tools and software like JIRA, Salesforce, and Hive
- Collaborated with multiple teams to assist with acquisitions, and ensure a smooth transition
- Analyzing existing customer satisfaction functionality requests for providing business-value-based recommendations to product owners
- Analysis of the bank's performance to enhance the success rate of the merchant business
- Manage end-to-end onboarding of partners, ensuring a seamless process
- Verify documentation and set up workflows for new partnerships
- Provide training and support on tools and processes
- Address onboarding queries and resolve issues promptly
- Maintain records and monitor onboarding progress to meet timelines
- Manage end-to-end operations for Brand EMI programs, ensuring seamless integration, effective merchant onboarding, and enhanced customer satisfaction
- Drive the adoption of EMI solutions to support sales growth and build strong brand relationships
Customer Service Associate
Teleperformance
01.2018 - 01.2020
- Analyzing process gaps and creating new efficient processes with minimal error
- Managing a Team of4 members along with their daily and weekly reports with the help of various tools
- Creating and maintaining reports of business data for higher management
- Facilitate weekly training for the team members to understand the customer requirements and provide them with value-based solutions
- Providing support and assistance to users via calls, emails, and chat
- Handling the users across PAN India
- Sell New Credit Card
- Handled users who have issues with their Credit Card
- Expert in generating and completing Leads
- Experienced in assessing and identifying user's problems and finding solutions
Education
Bachelor's Degree - Computer Science
Magadh University Bodh Gaya
01.2014
Intermediate - undefined
BSEB Patna
01.2011
Matriculation - undefined
BSEB Patna
01.2009
Skills
- Strong organizational and time-management skills
- Exceptional communication and interpersonal skills
- Ability to work independently and as part of a team
- Detail-oriented and able to handle multiple tasks simultaneously
- Experience in managing budgets and handling financial documents
Certification
- Certificate of Microsoft Technology Associate: Software Development Fundamentals
- Certificate of Microsoft Technology Associate
LANGUAGE
Hindi
English
Timeline
Team Lead (Operations)
One97 Commutation (Paytm)
01.2020 - Current
Customer Service Associate
Teleperformance
01.2018 - 01.2020
Intermediate - undefined
BSEB Patna
Matriculation - undefined
BSEB Patna
Bachelor's Degree - Computer Science
Magadh University Bodh Gaya
Similar Profiles
Hari SinghHari Singh
Team Leader - Operations Growth at One97 Communications Pvt. Ltd (Paytm)Team Leader - Operations Growth at One97 Communications Pvt. Ltd (Paytm)
RAJEEV KUMARRAJEEV KUMAR
City Head at Paytm (One97 Communications Ltd.)City Head at Paytm (One97 Communications Ltd.)
Rahul MataghareRahul Mataghare
Assistant General Manager - Ad Operations at One97 Communications Ltd. (Paytm)Assistant General Manager - Ad Operations at One97 Communications Ltd. (Paytm)
Mahesh Kumar RajputMahesh Kumar Rajput
Sr. Data Entry Clerk at Access Healthcare Pvt Ltd.Sr. Data Entry Clerk at Access Healthcare Pvt Ltd.
Neha ShuklaNeha Shukla
Senior Associate- People @APAC at ArbolusSenior Associate- People @APAC at Arbolus