Summary
Overview
Work History
Education
Skills
Certifications And Extra Curricular Activities
Timeline
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Praveen Kumar

Noida

Summary

Driven and results-oriented professional with strong expertise in last-mile operations and team management. Currently working as a Team Lead at Amazon's largest delivery station in India, leading teams to achieve operational excellence and customer satisfaction. Skilled in people management, process optimization, and cross-functional collaboration, with a proven ability to deliver results in high-pressure environments.

Overview

6
6
years of professional experience

Work History

Team Lead, Last Mile Operations

Amazon
Gurgaon
05.2024 - Current
  • Company Overview: India's Largest Station
  • Leading a team of associates to ensure smooth execution of last mile operations at the country's largest delivery station.
  • Driving operational excellence by monitoring KPIs such as on-time delivery, route optimization, and customer satisfaction.
  • Managing workforce planning, shift allocation, and performance reviews to maintain high productivity and compliance.
  • Coordinating with cross-functional teams including Dispatch, Delivery Service Partners (DSPs), and Security for issue resolution.
  • Conducting daily stand-up meetings and providing guidance to associates to achieve operational targets.
  • Ensuring adherence to Amazon's standard operating procedures (SOPs) and compliance protocols.
  • Training and mentoring new team members to build strong operational capability.
  • Implementing process improvements to reduce delays, minimize losses, and optimize delivery efficiency.
  • At India's Largest Last Mile Station.

Security Specialist at LM

Amazon
Gurgaon
11.2023 - 05.2024
  • Conducted investigations on loss/theft incidents including RTS rejects, in-transit loss, and in-facility loss.
  • Handled customer escalations related to possible fraud and abuse.
  • Collaborated with different departments at Amazon to reduce losses.
  • Conducted briefings for security guards, assigning daily duties and ensuring compliance.
  • Performed weekly audits of CCTV cameras, ensuring proper functionality and reporting malfunctions.

Truck Security Solution (TSS Project)

Amazon
Gurgaon
04.2023 - 11.2023
  • Provided GPS-based security by tracking in-transit cargo, ensuring real-time visibility.
  • Safeguarded cargo integrity, detecting and preventing theft, fraud, and abuse attempts.
  • Mitigated freight loss by addressing security threats and developing CAP/MAP processes.
  • Investigated the root causes of security alerts, liaising with law enforcement agencies when required.

Intern

Wagh Bakri Tea Group
07.2019 - 09.2019
  • Conducted a study on customer satisfaction as the focal point of the Summer Training Report.
  • I collected and analyzed customer feedback, presenting actionable recommendations.
  • Contributed to the understanding of the market positioning of Wagh Bakri Tea Group (70% Gujarat share, 7th nationally).

Education

M.Com - Accounts and Law

Dr Bhimrao Ambedkar University
Agra
01.2023

B. Com - Marketing

Savitribai Phule University
Pune
01.2020

Skills

  • Leadership and people management – leading and mentoring teams to achieve operational excellence
  • Last mile operations management – route optimization, delivery station execution, and on-time performance
  • Process improvement and Kaizen – driving efficiency by implementing lean processes and reducing defects
  • Performance management – monitoring KPIs, setting goals, and ensuring compliance with SOPs
  • Stakeholder collaboration – coordinating with delivery service partners (DSPs), dispatch, and security
  • Crisis and risk management – handling escalations, ensuring safety, and minimizing operational risks
  • Analytical and problem-solving skills – using data insights for decision-making and process optimization
  • Compliance and audit readiness – ensuring adherence to Amazon standards, policies, and audits

Certifications And Extra Curricular Activities

  • Operations Management and Analytics - IIT-D
  • Certification in Microsoft Office - NASBA
  • Certification in Course on Computer Concepts - Data Management
  • Online Marketing Foundation Course - PMI
  • Full Stack Data Science and AI (Pursuing)
  • Winner of inter-college football competition (2021)
  • Active participation in college fests and extra-curricular activities

Timeline

Team Lead, Last Mile Operations

Amazon
05.2024 - Current

Security Specialist at LM

Amazon
11.2023 - 05.2024

Truck Security Solution (TSS Project)

Amazon
04.2023 - 11.2023

Intern

Wagh Bakri Tea Group
07.2019 - 09.2019

M.Com - Accounts and Law

Dr Bhimrao Ambedkar University

B. Com - Marketing

Savitribai Phule University

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