Praveen P
Sr Associate CS
Ernakulam
Summary
Dedicated professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
4
4
years of professional experience
Work History
Sr Associate CS Internet
Sutherland Global Services
Ernakulam
06.2022 - Current
- Increased customer satisfaction by resolving issues.
- Resolved problems, improved operations and provided exceptional service.
- Used coordination and planning skills to achieve results according to schedule.
- Developed team communications and information for meetings.
- Carried out day-to-day duties accurately and efficiently.
- Collaborated with team members to achieve target results.
Associate CS Internet
Sutherland Global Services
Ernakulam
07.2020 - 06.2022
- Carried out day-to-day duties accurately and efficiently.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Handled 50 chats per day to address customer inquiries and concerns.
- Developed and maintained courteous and effective working relationships.
- Conducted research, gathered information from multiple sources to assist customers.
- Increased customer satisfaction by resolving issues.
Accessories Sales Associate
Indus Motor PVT LTD
Kalamassery
08.2016 - 08.2018
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Answered customer questions about products and services, helped locate merchandise and promoted key items.
- Listened to customer needs and desires to identify and recommend optimal products.
Education
Bachelor of Commerce - Finance And Taxation
Don Bosco
Vaduthala,Ernakulam03.2016
Skills
- Clinical dietetics Communication and Interpersonal Skills
- Experience With CRM
- Creative Problem Solving & Decision Making When Dealing With Customer Issues
- Ability to Adapt & Prioritize Across Multiple Tasks and Unexpected Situations
Languages
Malayalam
Native language
Malayalam
Proficient
C2
English
Upper intermediate
B2
Hindi
Elementary
A2
Quote
Judge a man by his questions rather than his answers.
Voltaire
Timeline
Sr Associate CS Internet
Sutherland Global Services
06.2022 - Current
Associate CS Internet
Sutherland Global Services
07.2020 - 06.2022
Accessories Sales Associate
Indus Motor PVT LTD
08.2016 - 08.2018
Bachelor of Commerce - Finance And Taxation
Don Bosco
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