PRAVEEN RAJESH

Sales and business Management

• Developed and maintained relationships with clients through regular communications, meetings and follow-up phone calls.
• Provided technical advice on products or services to customers.
• Prepared sales presentations, proposals, contracts and other documents for customers.
• Negotiated pricing agreements with customers based on their individual needs and requirements.
• Assisted with customer requests and answered questions to improve satisfaction.
• Participated in weekly team meetings with managers to review progress on goals and discuss challenges faced during the week.
• Managed accounts receivable for existing customers by following up on payments due.
• Collaborated with internal departments such as engineering, operations or finance in order to meet customer needs.
• Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
• Provided excellent service and attention to customers when face-to-face or through phone conversations.
• Provided technical support for end users experiencing difficulty with applications or systems.

Customer & Business Management

• Generated leads through cold calling prospective clients as well as networking activities.
• Co-ordinate with customers and their engineers about their equipment and system improvisation
• Collaborating with internal sales teams to understand customer requirements and provide sales support
• Monitor Order Progress and work with Customers & other functions to meet Customer delivery requirements
• Monitor order invoicing and payments on weekly basis
• Offered technical and non-technical support and services to clients and staff regarding product use, operation and maintenance.
• Analyzed customer requirements and identified solutions that best fit their need.

After Sales & Refurbishment Order Management

• On site technical validation/installation support and also on time shut down/annual maintenance assistance for our entire range of products to customer.
• Interface with customers to handle both after-sales and refurbishment service requirements.
• Providing inspection and service report to customer before and after the refurbishment work respectively.
• Conduct work plan meeting to communicate the refurbishment requirement, timeline etc., to technicians.
• Interfaces directly with logistics, procurement and other necessary department to ensure effective and timely service to Customer.

Sales and Business Management

• Developed and maintained relationships with clients through regular communications, meetings and follow-up phone calls.
• Provided technical advice on products or services to customers.
• Prepared sales presentations, proposals, contracts and other documents for customers.
• Drove sales of company products and services by meeting with customers using strategic and organized approach.
• Prospected new opportunities by identifying promising commercial customers and qualifying leads.
• Maintained open communication with team members and stakeholders, resulting in successful project outcomes.
• Co-ordinate with customers and their engineers about their equipment and system improvisation
• Established relationships with key decision makers within prospective clients' organizations.
• Worked closely with internal teams to deliver on high-profile, complex projects.
• Negotiated pricing agreements with customers based on their individual needs and requirements.
• Assisted with customer requests and answered questions to improve satisfaction.
• Participated in weekly team meetings with managers to review progress on goals and discuss challenges faced during the week.
• Managed accounts receivable for existing customers by following up on payments due.
• Collaborated with internal departments such as engineering, operations or finance in order to meet customer needs.
• Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
• Provided excellent service and attention to customers when face-to-face or through phone conversations.
• Provided technical support for end users experiencing difficulty with applications or systems.

After Sales & Refurbishment Order Management

• Interface with customers and sales engineers to handle both after-sales and refurbishment service requirements
• Providing inspection and service report to customer before and after the refurbishment work respectively
• Act as the focal point between Customers, external sales for RFQ & Orders received
• Conduct work plan meeting to communicate the refurbishment requirement, timeline etc., to all applicable departments including engineering, production, quality, procurement etc
• Interfaces directly with logistics, procurement and other necessary department to ensure effective and timely service to Customer
• Provide outstanding customer service to improve customer relationship.

Quote and Order Management

• Act as the focal point between Customers, external sales and manufacturing plants for RFQ & Orders received
• Coordinate RFQ and Customer Order & Shipment between manufacturing & customer
• Coordinate with Engineering team and obtain drawing approvals from the customer
• Conduct Production planning meeting to communicate the product requirement, Specifications, timeline etc., to all applicable departments including engineering, product management, production, quality, procurement etc
• Interfaces directly with credit and collections, sales, Logistics, procurement and other necessary department to ensure effective and timely service to Customer
• Monitor Order Progress and work with Customers & other functions to meet Customer delivery requirements
• Track and reports to Customer/external sales the delivery date, any anticipated delays, conflicting terms and conditions of Customer's purchase order
• Process shipping documentation in compliance to Customer, export requirements and trade Compliance procedures.

Transaction

• Process quote and sales orders in FOCUS System
• Process order manual documentation & tracking as required
• Provide support to external sales
• Provide order status report to customer
• Manage customer portal
• Maintaining filling according to company’s policy.