Summary
Results-driven HR Operations professional with 1.5 years of experience in employee lifecycle management and HR service delivery. Skilled in problem-solving, process execution, stakeholder support, and adapting to dynamic business environments. Recognized for a proactive mindset, strong organizational skills, and a commitment to achieving operational excellence and organizational goals.
1.5 Years of experience
Skills
Work History
HR Service Delivery New Associate
1 Year 5 Months• HR Operations Management: Expertise in the Hire-to-Retire process across the EMEA region, ensuring compliance and efficiency.
• Systems & Tools Proficiency: Skilled in HRMS platforms including Workday, Workday Help and Top Desk for query resolution and process management.
• Client Relationship Management: Strong ability to manage client queries, maintain SLA commitments, and deliver excellent service quality.
• Process Documentation & SOP Development: Experienced in preparing and implementing Standard Operating Procedures (SOPs) for regional HR operations.
• Project Implementation & Go-Live Support: Proven track record in setting up client projects from scratch and contributing to successful Go-Live.
• Problem-Solving & Issue Resolution: Adept at resolving complex HR-related queries escalated from lower levels.
• Continuous Improvement: Collaborating with team leads to identify opportunities for process enhancements and efficiency gains.
• Stakeholder Engagement: Coordinating regular discussions with clients to review HR operations and address concerns proactively.
• Team Collaboration & Support: Supporting HR operations teams to ensure smooth day-to-day activities and service excellence.
• Recognition & Achievement: Consistently appreciated by leads for contributions, demonstrating reliability and high performance.