Praveena C
Chennai
Summary
Experienced and passionate Business Analyst having expertise in evaluating and improving business systems for well known organizations. Effectively manage multiple projects and achieve project goals.
Bringing forth a proven track record of effectively communicating with customers there by researching and analyzing business processes and procedures and designing and implementing business solutions.
Overview
6
6
years of professional experience
Work History
Business Analyst
TVS Credit Services
01.2025 - Current
- Increased stakeholder satisfaction by maintaining clear communication channels and providing regular progress updates.
- Facilitated collaboration between diverse teams to achieve common goals and drive project success.
- Doing one round of user acceptance testing.
- Coordinated with cross-functional teams to resolve project issues and mitigate risks.
- Facilitated workshops to collect project requirements and user feedback.
- Conducted interviews with key users to gather requirements, enhancing system functionality and user satisfaction.
- Performed gap analysis between existing systems or processes and desired state, identifying areas for improvement or enhancement.
- Streamlined project management with effective communication and collaboration across cross-functional teams.
Business Analyst
Adrenalin eSystems Ltd
01.2022 - 11.2024
- Communicated and explained business requirements to team members to understand and implement functional demands.
- Enhanced project management skills by defining and presenting system solutions and timelines for business needs or technical problems.
- Troubleshot incidents reported by end-users to schedule system changes and identify permanent solution.
- Analyzed existing systems and databases and recommended enhancements to solve business needs.
- Trained Process Owners on use of Systems and applications.
- Partnered with project team members to identify and quickly address problems.
- Updated customers and senior leaders on progress and roadblocks.
- Managed various projects to meet deadlines and customer requirements.
- Supported software development projects by defining clear requirements and effectively communicating them to technical teams.
- Developed high-quality documentation to support training efforts, helping employees fully understand new systems and procedures.
- Streamlined project management with effective communication and collaboration across cross-functional teams.
Assistant Manager
The Karur Vysya Bank
05.2019 - 04.2021
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services
- Handled all customer relations issues pleasantly, enabling quick resolution and client satisfaction
- Resolved customer complaints to maintain high level of satisfaction
- Built relationships with customers and community to establish long-term business growth
- Coordinated staff sales meetings to discuss developmental strategy, best practices and process improvements
- Actively listened to customers' requests, confirming full understanding before addressing concerns
Education
Master Of Business Administration - HR & Marketing
PSG Institute of Management
Coimbatore05.2019
Bachelor of Science - Bachelor of Computer Application
Sastra University
Kumbakonam04.2017
Skills
- Requirements gathering
- Requirements Analysis
- Business Requirements Document
- Functional Requirements Document
- Scope Document
- Software development lifecycle (Agile/Waterfall)
- Stakeholder Management
- User Stories
- Use cases
- Process flow diagrams
- Project Management
- User Acceptance Testing
- Solution Testing and Implementation
- Stakeholder Management
- MS Excel
- MS Word
- MS PowerPoint
- JIRA
- Confluence
- SQL
- Human Resource Information System
- NBFC
- LOS
Languages
English
Tamil
Timeline
Business Analyst
TVS Credit Services
01.2025 - Current
Business Analyst
Adrenalin eSystems Ltd
01.2022 - 11.2024
Assistant Manager
The Karur Vysya Bank
05.2019 - 04.2021
Master Of Business Administration - HR & Marketing
PSG Institute of Management
Bachelor of Science - Bachelor of Computer Application
Sastra University
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