PRAVEENKUMAR M
Bengaluru
Summary
Results-oriented Desktop Support Engineer with 2+ years of experience providing quality and professional installation, configuration and support of desktop and laptop computers, personal and network printers and applications. Strong knowledge of TCP and IP and well-versed in Windows 10 Pro, Windows 11 and Active Directory.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Desktop Support Engineer
IMPACT INFOTECH PVT.LTD
09.2023 - Current
- Installed new or upgraded hardware and software and coordinated installation and follow-up with user to achieve customer satisfaction.
- Configured hardware, devices, and software to set up work stations for employees.
- Improved help desk ticket resolution times through diligent prioritization of requests based on urgency level.
- Patched software and installed new versions to eliminate security problems and protect data.
- Supported remote employees by setting up secure VPN access points that enabled them to work efficiently from offsite locations.
- Troubleshot potential problems and eliminated before issues escalated or cascaded.
- Monitored network capacity and performance to diagnose and resolve complex network problems.
- Provided network support services for devices such as hubs, bridges, routers, and other hardware.
- Reduced downtime for clients by providing efficient technical support and timely issue resolution.
- Designed and evaluated WAN and LAN connectivity technologies.
- Set up hardware and software in optimal configurations to meet network performance requirements.
- Installed, configured and supported local area network (LAN), wide area network (WAN) and Internet system.
- Performed day-to-day LAN and WAN administration, maintenance, and support.
Desktop Support Engineer
Sysquali Infotech
10.2021 - 06.2023
- Enhanced system performance by troubleshooting and resolving software, hardware, and network issues.
- Maintained inventory of installed desktop hardware and software components to keep records accurate and updated.
- Monitored systems in operation and quickly troubleshot errors.
- Monitored system performance to maintain system integrity.
- Managed inventory of IT assets including hardware components and software licenses to maintain accurate records and ensure compliance with company policies.
System Admin
SVP Agency Export company
01.2019 - 01.2021
- Provisioned new software and hardware for use, following established security policies.
- Collaborated with IT team to develop and implement comprehensive disaster recovery plans, ensuring minimal data loss during critical incidents.
Education
Master of Science in Physics -
Sri Vidyamandir Arts & Science college
Uthangarai, Tamil Nadu04.2018
Bachelor of Science in Physics -
Sri Vidyamandir Arts & Science college
Uthangarai, Tamil Nadu04.2016
Skills
- Windows Operating System
- Data Backup and Recovery
- Remote Desktop Support
- End-user support
- Application installations
- Ticketing system proficiency
- Printer and Peripheral Support
- Hardware Installation
- Software Installation
- Active Directory Management
- Network Connectivity
- Asset Management
- Patch management
- TCP/IP
- DHCP Configuration
- IP Addressing
- Routing Protocols
- VPN Technologies
- Cisco IOS Configuration
- AWS Services Expertise
Certification
- ADCA - Advance Diploma in Computer Applications
- Hardware and Technical Support
- Networking & CCNA
- AWS Solutions Architect
- Microsoft Server 2019 & 2021
Personal Information
- Father's Name: Mr. MANOKARAN J
- Gender: Male
Personal Interests
- Traveling & Trekking
- Playing Kabadi
- Listening to Music
Languages
English
Bilingual or Proficient (C2)
Tamil
Bilingual or Proficient (C2)
Timeline
Desktop Support Engineer
IMPACT INFOTECH PVT.LTD
09.2023 - Current
Desktop Support Engineer
Sysquali Infotech
10.2021 - 06.2023
System Admin
SVP Agency Export company
01.2019 - 01.2021
Master of Science in Physics -
Sri Vidyamandir Arts & Science college
Bachelor of Science in Physics -
Sri Vidyamandir Arts & Science college
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