Praveenkumar S

• Led various projects under guidance and supervision of chief consultant.
• Adept at diagnosing complex issues, streamlining workflows, and mentoring team members to enhance service efficiency.
• Lead a team of subject matter experts in the development of training materials for new product launches.
• Collaborated with cross-functional teams to gather feedback and make necessary revisions to training materials.
• Skilled in creating documentation, training resources, and best practices that improve resolution times, and reduce repeat incidents.

Created various automations of reports using SQL and deployed them in SSRS.
Improving existing reports and developing with the advanced formulas.

Ability to take on new challenges, quick learning of new things.

• Delivered high-quality documentation for end users, easing the learning curve for new customers adopting our products.
• Implemented user-friendly features based on customer feedback, improving overall user satisfaction.