PRAVEENKUMAR T
Chennai
Summary
Expert in customer relationship management and data analysis with a strong focus on strategic planning. Proven ability to foster collaboration and adapt to changing environments while delivering measurable results. Demonstrated leadership and problem-solving skills that consistently exceed performance standards. Specializes in process optimization and project management, enhancing operational efficiency and productivity.
Overview
12
12
years of professional experience
Work History
Senior Analyst
Paragon Digital Services Pvt Ltd
chennai
04.2022 - 10.2024
- Led teams to achieve organizational goals through strategic planning and effective collaboration.
- Fostered productive work environments by resolving conflicts and enhancing performance.
- Developed strategies that guided teams toward successful project completion.
- Executed digital marketing campaigns that improved brand awareness and engagement.
- Managed comprehensive digital marketing efforts, ensuring alignment with client objectives.
- Demonstrated reliability and adaptability in dynamic work settings.
- Utilized excellent communication skills to motivate teams and drive results.
- Specialized in creating client-centered campaigns that deliver measurable outcomes.
Senior Quality Analyst
Paragon Digital Services Pvt Ltd
Chennai
04.2018 - 03.2022
- Managed Senior, Junior, and Process Executives for optimal team performance.
- Maintained up-to-date knowledge about current industry trends in order to identify opportunities for improvement in existing processes.
- Managed a team of Quality Analysts and provided guidance on best practices for project protocols.
- Delivered daily, weekly, and monthly status reports to Manager.
- Monitored performance metrics to assess the effectiveness of quality control initiatives.
- Monitored team SLAs and deliverables; guided team in performance improvement.
- Oversaw daily operations and maintained strong client relationships.
- Scheduled workflows based on client requirements, ensuring timely project execution.
- Engaged in real-time client communications via email to enhance collaboration.
- Led EST Shift as Head; clarified queries and ensured quality control for junior staff.
Sr. Quality Analyst
Paragon Digital Services Pvt Ltd
Chennai
04.2017 - 03.2018
- Executed job assignments to operators based on prior shift's handover email.
- Monitored operations and performance, identifying areas for improvement.
- Crafted daily forecasting emails to communicate projections effectively.
- Facilitated timely information exchange with managers, peers, and customers.
- Led quality assurance efforts within pod, overseeing email and Slack communications.
- Analyzed project processes to identify and rectify errors systematically.
- Conducted comprehensive performance analysis to derive actionable insights.
Quality Analyst
Paragon Digital Services Pvt Ltd
Chennai
04.2016 - 03.2017
- Optimized online banner accuracy to enhance overall effectiveness.
- Identified and resolved process issues to improve reliability.
- Collaborated with cross-functional teams to address quality concerns.
- Developed testing documentation to ensure compliance with standards.
- Analyzed customer feedback to improve product quality and user experience.
- Trained junior analysts on effective work methodologies and best practices.
- Reported defects and monitored resolutions within project management systems.
- Conducted root cause analysis to pinpoint production process problems.
Creative Auditor
Paragon Digital Services Pvt Ltd
Chennai
04.2015 - 03.2016
- Must have sufficient job knowledge to handle the process and adherence to all the internal/external procedures.
- Being an effective team player and Service focus on both the internal/external side.
- Collaborated with teams to implement work recommendations effectively.
- Reviewed and analyzed work records for discrepancies or irregularities.
- Maintained documentation of work processes and findings for future reference.
- Communicated work results to management and stakeholders clearly and professionally.
Junior Creative Auditor
Paragon Digital Services Pvt Ltd
Chennai
07.2013 - 03.2015
- Ensured quality and effectiveness in work processes to enhance overall productivity.
- Facilitated clear communication regarding workflow processes to improve team alignment.
- Created and analyzed campaigns to assess performance and optimize strategies.
Technical Analyst
GEM Software Solutions
chennai
12.2012 - 06.2013
- Validated data accuracy across multiple document types to ensure integrity and reliability.
- Analyzed document structures to maintain compliance with regulatory standards.
- Utilized software tools for efficient tracking and management of documentation workflows.
- Monitored regulatory changes impacting organizational documentation requirements.
- Updated documentation templates as necessary to reflect current standards.
- Generated reports detailing findings from document analysis for stakeholder review.
Education
Bachelor of Engineering - Electronics and Communication Engineering
Selvam College of Technology
Namakkal05-2012
Skills
- Client relationship management
- Competitive and risk analysis
- Performance monitoring
- Team collaboration and leadership
- Analytical and complex problem solving
- Campaign development
- Pay-per-click advertising
- Public relations strategies
- KPI monitoring
- Calculating ROI
- Branding management
- Keyword analysis
- Effective communication
- Team leadership
- Quality assurance
Disclaimer
I do here by declare that the particulars of information and facts stated here in above are true, correct and complete to the best of my knowledge and belief.
Personal Information
Notice Period: Immediate Join
Languages
English
Advanced (C1)
C1
Tamil
Advanced (C1)
C1
Timeline
Senior Analyst
Paragon Digital Services Pvt Ltd
04.2022 - 10.2024
Senior Quality Analyst
Paragon Digital Services Pvt Ltd
04.2018 - 03.2022
Sr. Quality Analyst
Paragon Digital Services Pvt Ltd
04.2017 - 03.2018
Quality Analyst
Paragon Digital Services Pvt Ltd
04.2016 - 03.2017
Creative Auditor
Paragon Digital Services Pvt Ltd
04.2015 - 03.2016
Junior Creative Auditor
Paragon Digital Services Pvt Ltd
07.2013 - 03.2015
Technical Analyst
GEM Software Solutions
12.2012 - 06.2013
Bachelor of Engineering - Electronics and Communication Engineering
Selvam College of Technology