Pravin Kumar
Group Manager
Gurugram,Haryana
Summary
Experienced ,self-motivated and solution driven People`s Manager bringing forth over eight years of experience. Adept in all aspects of people handling including project designing, coordinating all working parts of a project. Experienced in working directly with all stake holders to ensure all the goals of a project are achieved and met within scope and budget.
Overview
9
9
years of professional experience
13
13
Certification
Work History
Group Manager
Encore Capital Group, Midland Credit Management
03.2020 - Current
- Monitored teams performance to identify productivity improvement opportunities. Defined clear targets and objectives and communicated to other team members.
- Attended staff development meetings and workshops and applied information from those events into daily activities.
- Improved team morale and retention through recognition and reward programs.
- Conduct hiring process by interviewing candidates for SKIP process.
- Exceeded target for 9 out of 17 months with average P2G of 142.2%, highest in department
Training Maven
Encore Capital Group (Midland credit Management)
09.2015 - 02.2020
- Conducted training needs assessments to identify employee skill gaps, resulting in targeted training sessions that improved performance.
- Developed revamped training materials for new agents and delivered training sessions, resulting in 15% increase in overall referrals
Jr.Engineer Product Support
HCL Bserve
07.2014 - 08.2015
- Worked for client a, U.K Telecommunication Company – British Telecom Part of Calibration(quality) team that did audits on process adherence, created daily operation reports such as work allocation, daily performance etc. Managed 40+ customer queries on various products of British Telecom.
Project Associate
Indian Institute of Technology Kanpur
10.2012 - 06.2014
- Led team of project associates to successfully complete major project on time and within budget. Developed project plans with clearly defined milestones and objectives, leading to successful completion of projects within allotted timeline.
- Established and maintained effective communication channels with stakeholders, leading to successful collaboration on projects.
- Developed detailed project documentation, ensuring that stakeholders had clear understanding of project objectives and deliverables
Education
Bachelor of Technology - Civil Engineering
Gautam Budhh Technical Univeristy
Lucknow07.2012
Higher Secondary -
Zince Smelter Sr.Secondary School
Vizag06.2008
High School Diploma -
Queen Mary`School, Mokokchūng High School
Mokokchung03.2006
Skills
- Process Design, Evaluations and Improvements
- Project Management
- Effective Time Management
- Adaptability
- Business Development
- Ability to Work in Team
- Performance Tracking and Evaluations
- Managing Operations and Efficiency
- Compliance Requirements
- Business Analysis
- Operations Management
- Employee Coaching and Mentoring
Accomplishments
- Bank Verification: Set up of the process of Bank verification to ensure increased collections. Ensured the development and testing of the process flow. Managed inventory of the process for a smoothing launch and progress. Since initiation exceeded target in all the months with the lowest being 134% and the highest being 228%.Collaborated with the departments like telecom, MIS, business transformation for reporting structure and work tracking
- ILFM: As a part of the Internal Legal Floor Leadership Model(ILFM) led to the identification of the process barriers leading from calling challenges to reduction of bad service of the garnishments sent out. Rectified the SOP of the process along with collaboration with the state attorney. The bad service was reduced to 3% from 9%.The project resulted in the setup of a global communication for the teams in US and Gurugram following the same process at a single time.
- Ramped Training Structure: Launched the revamped structure of new hire learning of the process from 6 months to 3 months Initially new hires took 6 months to come to the 100% of the floor target but new plan helped to achieve this in only 3 months’ time.The project also implemented division of course curriculum to 20% theory and 80% practical against the conventional approach of more theory
- LO Skip POE Project: Trained and led a team of 15 members who used to find consumer's place of employment or bank details for wage/bank garnishment. This help in collection on the account where we have received judgment.
Certification
- Inside out Coaching Style
- CIP GROW-Make a difference
- Insights Discovery
- Prosci-Change Management
- Crucial Accountability
- Dale Carnegie certified Trainer
- Situational Leadership II
- Hybrid Project Management: Management Do What Works
- Project Foundations
- Visio 2019 Essential Training
Languages
Hindi
Bilingual or Proficient (C2)
English
Bilingual or Proficient (C2)
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