State Manager-Fraud Prevention and loss mitigation for Motor and Non motor
Erode,TN
Summary
To build a successful career by leveraging my skills and experience to contribute effectively, while assimilating new ideas and achieving professional growth.
Overview
11
11
years of professional experience
1
1
Language
Work History
Investigation Manager-ICLM
ICICI Lombard Insurance Company
09.2024 - Current
Finding Fraud Claims By Educating and Appointing vendors to Minimize the loss for motor and Non motor claims
Investigating cause of Accident and checking for frauds, Negligence or policy violations.
Ensure adherence for collected evidences to company policies and legal requirements.
Evaluating vendor performance ensured compliance with cost effectiveness, and monitored investigation quality, verified reports and providing feedback to strengthen fraud detection and loss minimization.
Taking Corrective measures and action with regards to Fraudulent activities.
Achieved FY 24 Targets by more than 20percent
Desktop Assessor
Snapkart India Private Limited (Roadzen)
01.2024 - 09.2024
Assisting service to All the Government GIC Companies by recommending the claims for settlement through video streaming and maintaining the relationship between GIC Clients for Business acquiring prospects.
Managing over 200 claims per month.
In-House Motor Engineer
Royal Sundaram general Insurance Company
12.2017 - 09.2022
Handling major value claims for all states and providing technical guidelines regarding accidental damage evaluation and settlement negotiations.
Delivered customer-focused service while balancing loss minimization and fair settlement practices.
Managed more than 4 states higher value case by conducting periodic review, compliance as per the Company and policies and guidelines.
Customer Service Manager
ICICI Lombard Insurance Company
11.2015 - 11.2017
Manage and assessing claims, ensuring adherence to policy and company guidelines.
Advise clients promptly on claim decisions and handle claim denials when necessary.
Handled nearly 200 claims per month over the period of time.
Provide comprehensive support to customers regarding claim progress, policy details, and their responsibilities.
Enhance company profitability through effective up-selling while ensuring high levels of customer satisfaction.
Meet Key Performance Indicators (KPIs) in a fast-paced and deadline-driven environment.
Apprentice Trainee
Kalyani Motors Pvt Ltd
01.2015 - 10.2015
Perform periodic maintenance checks and oversee engine overhauls and repairs for running issues.
Address electrical maintenance needs and manage efficient express service operations.
Supervise body shop tasks, including the tinkering and painting process, while conducting regular vehicle inspections and follow-ups.
Monitor test vehicle issues, thoroughly document all issues and corrective actions.
Offer competent guidance to technicians and mechanics to ensure quality service delivery.
Education
B.E - Mech
K.S.Rangasamy College of Technology
Tamil Nadu
01.2014
H.S.C - Computer Science
Ideal Higher Secondary School
Tamil Nadu
01.2010
State Board - Secondary Education
Adharsh Vidhyalaya Higher Secondary School
Tamil Nadu
01.2008
Responsibility Undertaken in Engineering
Served as NCC Army Wing Senior Cadet under Officer and NCC-C certificate holder. Handling Junior Teams with strength of 50 members for the Drill Competition for 2 Years. Served as an Organizer in SPARKS 2014, K.S.Rangasamy College of Technology, an intra college Technical Symposium.