Summary
Overview
Work History
Education
Skills
Languages
Timeline
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PRAVINA BAMBHANIYA

PRAVINA BAMBHANIYA

BHAVNAGAR

Summary

Results-driven telecaller with a strong focus on customer service and complaint resolution. Proven ability to enhance communication strategies and build relationships to ensure customer satisfaction. Dedicated telecaller with expertise in customer service and complaint resolution. Known for effective communication and collaboration, committed to delivering positive experiences and building lasting client relationships.

Overview

1
1
year of professional experience

Work History

Telecaller

Alpha Acedmy
Bhavnagar
07.2024 - Current
  • Assisted customers with inquiries and provided detailed information about offerings.
  • Updated customer records in the database for accurate tracking and follow-up.
  • Collaborated with team members to enhance communication strategies and effectiveness.
  • Resolved customer complaints promptly, ensuring a positive experience for clients.
  • Answered incoming calls from customers seeking assistance with product or service related issues.

Education

Bachelor of Arts -

Shree Jalaram Highschool
Bhavnagar
04-2024

Skills

  • Customer service
  • Database management
  • Communication strategies
  • Complaint resolution
  • Inbound call handling
  • Relationship building
  • Team collaboration
  • Data entry accuracy
  • Time management
  • Outbound and inbound calls
  • MS office
  • Documentation
  • Strategic planning
  • Data entry

Languages

Gujarati
First Language
English
Proficient (C2)
C2
Hindi
Beginner (A1)
A1

Timeline

Telecaller

Alpha Acedmy
07.2024 - Current

Bachelor of Arts -

Shree Jalaram Highschool

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PRAVINA BAMBHANIYA