PRAYSONHAGIN R J
Chennai
Summary
Dynamic banking operations professional with extensive experience at Tata Consultancy Services, excelling in cross-border transactions and SWIFT payments. Proven track record in optimizing workflows and enhancing team performance through coaching. Skilled in ISO20022 standards and risk mitigation, driving process improvements that elevate operational efficiency.
Overview
8
8
years of professional experience
Work History
Assistant Manager
Tata Consultancy Services
Chennai
02.2025 - Current
- Achieved 100% accuracy in cross-border transactions by directing end-to-end SWIFT payments operations.
- Optimized daily SWIFT payment workflows, reducing turnaround time through process improvements and automation.
- Coached analysts to enhance performance via knowledge sharing and continuous improvement initiatives.
- Collaborated with operations, compliance, and technology stakeholders to resolve escalations efficiently.
- Championed UAT and ISO20022 migration projects, overseeing test planning and risk mitigation strategies.
Team Coach
Hexaware Technologies
Chennai
06.2022 - 01.2025
- Coached and led a 5-member team in SWIFT payments, ensuring adherence to SLAs and high-quality delivery.
- Acted as subject matter expert for recalls, amendments, compliance checks, and escalation management.
- Monitored workloads through Citi’s STAR system, facilitating timely case resolutions.
- Reviewed transactions and provided mentorship to enhance accuracy and efficiency.
- Facilitated knowledge-sharing sessions to improve processes and reduce errors.
Senior Officer
Citicorp Services India Pvt. Ltd.
Chennai
09.2021 - 06.2022
- Managed returns, amendments, and recalls for private banking clients efficiently.
- Cleared outstanding USD payments while utilizing SWIFT, FEDWIRE, and CHIPS routing systems.
- Employed SWIFT GPI Tracker to trace payments accurately.
- Contributed to ISO 20022 UAT testing and ensured migration readiness.
Associate Level 1
BNP Paribas India Solutions Pvt. Ltd.
Chennai
03.2017 - 09.2021
- Processed international fund transfers and SWIFT messages, including MT103 and MT202 formats.
- Coordinated foreign exchange deal bookings and settlements for efficient operations.
- Developed and executed UAT test cases for payment systems enhancements.
- Proposed process improvements adopted by management that accelerated transaction speeds.
Education
Bachelor of Engineering - Electronics And Communications Engineering
St. Joseph College of Engineering
Chennai, India11-2015
Skills
- Banking operations and payments management
- SWIFT and ISO20022 standards
- Cross-border transactions and settlements
- Regulatory compliance fundamentals
- Team leadership and performance management
- User acceptance testing and process improvement
- Stakeholder and client relationship management
- Risk mitigation and escalation handling
Accomplishments
- Champion of the Month – Hexaware Technologies (recognized for exceptional team performance and client service)
- Best Employee Award – BNP Paribas, awarded for consistently exceeding performance and quality standards
- Proposed and implemented process improvements that reduced turnaround time and enhanced compliance efficiency
- Knowledge sharing and mentoring: Trained new joiners and facilitated knowledge transfer sessions, fostering team growth
- Actively participated in interpersonal skills and leadership workshops to strengthen collaboration and team management
Timeline
Assistant Manager
Tata Consultancy Services
02.2025 - Current
Team Coach
Hexaware Technologies
06.2022 - 01.2025
Senior Officer
Citicorp Services India Pvt. Ltd.
09.2021 - 06.2022
Associate Level 1
BNP Paribas India Solutions Pvt. Ltd.
03.2017 - 09.2021
Bachelor of Engineering - Electronics And Communications Engineering
St. Joseph College of Engineering
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