Preeja Madhavan
Chennai
Summary
Enthusiastic fraud risk manager with versatile experience of 18+ years, of which 16+ years in fraud detection, prevention and mitigation.
Overview
23
23
years of professional experience
Work History
Assistant Vice President
HDFC Fraud Risk Analytics
08.2022 - Current
- Directed analytics and fraud risk management for card-present and Aeps team, delivering robust portfolio protection strategies.
- Developed, calibrated, and monitored fraud detection rules, enhancing detection accuracy while minimizing false positives.
- Provide process knowledge, analytical guidance, and team management, ensuring consistent delivery and domain capability enhancement.
- Oversee MIS and reporting teams, validating accuracy, completeness, and timeliness of all fraud-related reports and dashboards.
- Manage regulatory and audit interactions, including providing comprehensive responses to RBI queries and internal/external audit observations.
- Collaborate with Business, Operations, and Technology teams to strengthen control mechanisms and implement system enhancements.
- Present portfolio insights, fraud trends, and emerging risks to senior management for strategic decision-making.
Fraud Risk Manager
SCB GBS PVT LTD
01.2012 - 07.2022
- Minimize fraud losses by analysis of fraud trends, MIS, provision & write off, reviews, reporting and compliance.
- Manage relationship between management and business stake holders, ensuring optimization of delivery platform and processes in order to deliver customer focus support on authorization and fraud control process across various geographies.
- Monitored key merchant performance indicators, including fraud rates, chargeback ratios, approval rates, and transaction velocity.
- Performed root-cause analysis on merchant fraud events, disputes, and chargeback spikes, implementing corrective actions to reduce losses.
- Ensure adequate training is provided to all team members, so that the team actions all related processes within mandated time frames.
- Performing trend analysis on fraud cases, providing rule recommendation bases on the analysis performed.
- Investigation of fraud non-detected / dispute cases and address the gaps.
Assistant Manager
SCB GBS PVT LTD
01.2017 - 01.2020
- Manage the end-to-end investigation of all disputed queries for both credit & debit cards.
- To submit monthly MIS to the group of all investigation related matters for both pre and post booking.
- To configure rules in memento (Internal Staff Monitoring Application) through scenario studio.
- Liaise with all the country FRM team for clarification related to process, systems etc., in regards to scenario configuration.
Team Leader
SCB GBS PVT LTD
01.2014 - 01.2017
- Quality check on the calls and alerts reviewed by the analyst.
- Placing rules in fraud detection system like VRM / FALCON/ EMS as ongoing monitoring.
- To engage with country stakeholders regarding fraud trends.
- Worked as senior analyst since 2012 - 2014.
Associate
HSBC Operations and Processing Enterprises India Pvt ltd.
07.2010 - 01.2012
- Coordinated with business team to resolve account opening queries efficiently.
- Executed account openings in compliance with established policies and guidelines, ensuring accuracy.
- Adhered to current KYC guidelines during account opening processes.
Customer Support Associate
Reliance BPO, Chennai
09.2009 - 07.2010
- Handling and resolving incoming customer complaints and queries related to mobile services.
- Handling other regional language (Malayalam) customers.
Officer Trainee of Fraud Risk Management
E-Serve International Ltd, (Group of CITI BANK N.A)
05.2004 - 05.2005
- Decided cases based on investigation feedback received from area and agencies for fraud risk samples.
- Reviewing and submitting the Investigation Feed backs as per Client Specifications.
- ME & Card FEWS related maintenance on the internal system and calling for FEWS.
Office Assistant
Saluvar Consultancy Services, (Associate of CITI BANK N.A)
05.2003 - 05.2004
- Allocated FEWS cases from Bank to respective field officers to ensure timely processing.
- Coordinated communication between verifiers and Bank to facilitate report submissions.
- Submitted monthly MIS reports to Bank, ensuring compliance with specified format.
Education
MBA - Financial management
SRM Institute of Science And Technology
Chennai02-2026
BSc. - Mathematics
Mar Gregorious College
Chennai05-2003
Skills
- Leadership skills
- Fast learner
- Communication skills
- Ability to work on own initiative
- Strong analytical skills
Personal Information
- Date of Birth: 07/05/82
- Marital Status: Married
Disclaimer
I hereby declare that the above stated information is true to best of my knowledge and belief.
Timeline
Assistant Vice President
HDFC Fraud Risk Analytics
08.2022 - Current
Assistant Manager
SCB GBS PVT LTD
01.2017 - 01.2020
Team Leader
SCB GBS PVT LTD
01.2014 - 01.2017
Fraud Risk Manager
SCB GBS PVT LTD
01.2012 - 07.2022
Associate
HSBC Operations and Processing Enterprises India Pvt ltd.
07.2010 - 01.2012
Customer Support Associate
Reliance BPO, Chennai
09.2009 - 07.2010
Officer Trainee of Fraud Risk Management
E-Serve International Ltd, (Group of CITI BANK N.A)
05.2004 - 05.2005
Office Assistant
Saluvar Consultancy Services, (Associate of CITI BANK N.A)
05.2003 - 05.2004
MBA - Financial management
SRM Institute of Science And Technology
BSc. - Mathematics
Mar Gregorious College