Preet Pandey
New Delhi
Summary
Dynamic Program Manager with over 9 years of expertise in driving process excellence and operational efficiency across diverse industries, including IT, telecom, and e-commerce. Proficient in leveraging Lean Six Sigma principles and advanced project management techniques to transform traditional workflows into streamlined, high-performing systems. Demonstrated ability to foster cross-functional collaboration and enhance stakeholder alignment, resulting in improved business performance and productivity. Committed to continuous improvement and adept at implementing quality management systems to ensure optimal outcomes. Passionate about optimizing processes and empowering teams to achieve organizational goals.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Program Manager
MAISON D'AURAINE
11.2024 - Current
- I help organizations streamline operations, improve efficiency, and drive collaboration by designing smart workflows, managing projects, and aligning teams across functions.
- CRM Implementation and Workflow Automation (Zoho): Designed and optimized workflows, increasing process efficiency. Trained teams for seamless adoption, achieving a utilization rate of over 95%.
- Project Management (Asana): Structured and executed projects with clear timelines, ownership, and KPIs, ensuring 80%+ task completion rates.
- Cross-Functional Leadership: Led strategic projects across Finance, Sales, Marketing, and Online Marketplaces, ensuring 90%+ on-time and within-budget execution.
- Stakeholder Alignment: Fostered strong relationships across teams, maintaining an 85%+ stakeholder alignment score, and 80%+ satisfaction in quarterly feedback.
- Performance Tracking & Reporting: Delivered 100% on-time project reports, and provided data-driven insights to enhance future initiatives.
Project Manager
Excitel Broadband
05.2022 - 10.2024
- Passionate about driving process excellence and operational efficiency, I specialize in process mapping, improvement, and transformation to enhance business performance.
- With a strong focus on partner network operations, I collaborate with function owners to refine workflows, improve process maturity, and implement automation for seamless execution.
- Key Projects & Achievements: Zoho Forms Transformation - Designed and implemented structured data collection systems for better process visibility.
- Partner Mergers & Transformations - Led end-to-end execution of partner integrations, ensuring smooth transitions and optimized operations.
- Training & Sensitization - Conducted impactful training sessions for zonal managers and executives, improving process adoption.
- Process Mapping & Documentation - Developed hub-level process diagrams and detailed Level 3 process maps for clarity and efficiency.
- System Enablement & Automation - Aligned technology with business needs to enhance operational effectiveness.
Assistant Manager Process Excellence
Primus Software Corporation
Noida
10.2021 - 04.2022
- Processes: Mapping of existing processes and improving processes, i.e., helping respective function process owners to improve the process maturity level of their functions by improving existing processes or creating new processes.
- ISO 9001:2015 and 27001:2013 implementation, and audit facilitation and support.
- Digital Transformation Projects
- Few of the executed projects are mentioned below:
- Central Process Repository.
- Central Project Dashboards
- Negotiated contracts with vendors to secure favorable terms and pricing.
- Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
- Assisted in the development of operational strategies to ensure efficient and productive operations.
Assistant Manager, Business Excellence
Spectra
Gurugram
11.2018 - 10.2021
- Process Definition, Process Flowcharts, Process Compliance Audits, Defining Corrective & Preventive Action Business/Operations, Data Analysis, Quality Improvement Projects using Six Sigma DMAIC approach.
- Spreading Information Security awareness and training programs.
- Conducting ISO awareness training, Conducting Quality Awareness sessions etc.
Partner Process Management
Spectra
Gurugram
11.2015 - 10.2018
- Building a comprehensive vendor performance management 'pilot' model including the performance reviews of the following type of vendors - Bandwidth Vendors, O&M Vendors, Fiber Repair Vendors, Local Loop Vendors, Dark Fiber Vendors.
- Improving the partner performance as well as identification of opportunities to grow business with existing partners to drive up the company's productivity, effectiveness, and quality.
- Increasing the engagement level with vendor/partners, drive their alignment with the organizational goals, ensure that all vendor contracts have proper performance review processes, meaningful and measurable service level KPIs and effective incentive structures.
- Contribution in driving contract management, including contract compliance, with the vendor/partners and Spectra's own operating teams.
- Working with marketing to create a periodic communication platform for vendors to share the organizations goals and drive vendor alignment and engagement.
- Vendor Life Cycle Management.
- Business Improvement Projects (KAIZEN, LEAN Projects).
- Process Documentation Expert.
Education
Bachelor of Laws - LLB - Legal Studies, General
University of Rajasthan
08.2022
PGDM - Operations Management
Institute of Management Technology
Ghaziabad01.2020
Bachelor's Degree - Business/Commerce, General
Delhi University
01.2016
Skills
- Lean Six Sigma
- Business process management
- Project management
- Process reengineering and mapping
- Zoho Suite
- Microsoft Suite
- Google Suite
- Looker/Power BI
- Asana
- Quality assurance
- Vendor management
- Workflow automation
- Cross-functional leadership
- Performance tracking
- Data analysis
- Stakeholder alignment
- Training delivery
- Contract management
- Critical thinking
https://www.linkedin.com/in/preet-pandey-ba31689b
Certification
- Certified Lean Six Sigma Black Belt (accreditation C.S.S.C and CPD-London,UK)
- Generative AI Overview for Project Managers (accreditation PMI)
- CAPM Certification Training Course
- Diploma in Business Processes Management
- PMI-Agile Certified Practitioner (ACP)
- Lead Auditor ISO 9001:2015
- Total Quality Management
Personal Information
- Date of Birth: 07/24/93
- Nationality: Indian
Languages
Hindi
First Language
English
Proficient
C2
Timeline
Program Manager
MAISON D'AURAINE
11.2024 - Current
Project Manager
Excitel Broadband
05.2022 - 10.2024
Assistant Manager Process Excellence
Primus Software Corporation
10.2021 - 04.2022
Assistant Manager, Business Excellence
Spectra
11.2018 - 10.2021
Partner Process Management
Spectra
11.2015 - 10.2018
Bachelor of Laws - LLB - Legal Studies, General
University of Rajasthan
PGDM - Operations Management
Institute of Management Technology
Bachelor's Degree - Business/Commerce, General
Delhi University