Preetesh Tripathi

• Ensures the accuracy and integrity of global customer master data for SAP.
• Optimizes data quality and streamlines processes through collaboration with key stakeholders.
• Manages data requests, enforces compliance, and resolves discrepancies using SAP MDG and CRM systems.
• Supports internal audits, enhancing operational efficiency across SAP's global business.
• Ensured that all processes are documented in accordance with established guidelines.
• Managed multiple projects simultaneously ensuring timely completion within budget constraints.

• Supported new employees onboarding by providing knowledge

transfer and guidance during transitions into the Amazon.

• Designed and Monitored team KPIs, implementing strategies to

enhance satisfaction and maintain strong relationships aligned with

Amazon’s objectives.

• Developed proactive approaches to improve team performance and

customer feedback, increasing partner retention and satisfaction.

• Adapted strategies to comply with evolving policies and ensuring

seamless operations in a dynamic environment.

• Partnered with various teams to develop SOPs, optimize content

moderation, and improve ad-search relevance, directly reducing

defect rates

• Oversaw customer support SLAs with an 8-member team, achieving a

98% compliance rate and driving operational efficiency.

• Conducted data-driven incident analysis and managed client

application deployments, maintaining a 100% on-time deployment

rate.

• Reduced incident response time by 25% using SQL-based insights and

automation.

• Played a key role in change and release management processes,

contributing to a 30% reduction in post-release issues.

• Provided excellent customer service to resolve customer complaints in a timely manner.
• Gathered customer feedback through surveys and used the data to improve customer service.
• Identified areas of improvement in customer service processes and suggested changes accordingly.