VIKASH KUMAR SINGH
Bengaluru
Summary
Seasoned specialist with over 13 years of comprehensive experience in M365 environments, specializing in Messaging, Exchange Online/On-Prem, Teams, SharePoint, and OneDrive. Proven expertise in ensuring service uptime, monitoring KPIs, conducting root cause analysis, and implementing operational automation. Skilled in Azure AD, AAD Connect, compliance, data retention, DLP, and enhancing security-driven collaboration operations.
Conscientious, hardworking, and excels at multitasking in fast-paced environments.
Overview
14
14
years of professional experience
8
8
Certifications
Work History
Specialist, O365 & Collaboration
ALSTOM
Bengaluru
09.2021 - Current
- Ensured uptime and reliability for EXO, Teams, SPO, and OneDrive through proactive monitoring.
- Supported Exchange Hybrid mail flow and ensured compliance with identity governance requirements.
- Resolved L3 incidents, performed root cause analysis, and implemented corrective actions to minimize future failures.
- Automated provisioning and compliance tasks using PowerShell, enhancing operational efficiency.
- Maintained retention and data loss prevention policies alongside security configurations.
- Coordinated vendor escalations and multi-team troubleshooting efforts to resolve issues efficiently.
- Guided nine-member support team using structured playbooks to improve service delivery.
Azure/Exchange/SharePoint Admin
IBM India
Bengaluru
08.2015 - 08.2021
- Managed Azure Active Directory, virtual machines, and security baselines.
- Migrated users from on-prem Exchange to Microsoft 365, ensuring minimal disruption to operations.
- Automated mailbox operations and compliance tasks using PowerShell scripts, streamlining workflow and enhancing compliance.
- Operated 24/7 for Exchange On-Prem, SharePoint, and IIS environments.
- Performed health checks on databases to ensure optimal performance., SMTP relay repairs, and certificate renewals.
- Created Ansible playbooks to enhance automation processes.
SharePoint Administrator
TCS
Mumbai
06.2012 - 07.2015
- Administered SharePoint 2007–2013, managing permissions, workflows, and content effectively.
- Executed migrations using STSADM and PowerShell, improving system efficiency and user experience.
- Implemented governance and access control measures to secure sensitive data.
- Automated workflows to streamline processes, reducing manual effort and increasing effectiveness.
- Trained 4-member team, enhancing skills and collaboration for better project outcomes.
Education
B Tech - Electrical Engineering
ITER
Bhubaneshwar01-2012
12th -
PTPS College
Patratu01-2007
10th -
PTPS High School
Patratu01-2005
Skills
- Microsoft Exchange Online and SharePoint
- OneDrive and Teams
- Exchange on-premises management
- Hybrid Exchange and AAD Connect
- PowerShell and Ansible automation
- Service health and SLA governance
- Compliance and data retention strategies
- Incident, problem, change, and risk management
Certification
Microsoft certified ‘AZ-303 Azure Architect Technologies’
Accomplishments
Received the prestigious ‘TCS GEM Award’ for excellent contribution and dedication towards achieving client satisfaction.
Tooling & Platforms
- M365 admin portals
- AvePoint, ShareGate
- ServiceNow, HPSM
- Azure VMs, VNets, backups
- PowerShell EXO/AAD/Teams modules
Timeline
Specialist, O365 & Collaboration
ALSTOM
09.2021 - Current
Azure/Exchange/SharePoint Admin
IBM India
08.2015 - 08.2021
SharePoint Administrator
TCS
06.2012 - 07.2015
B Tech - Electrical Engineering
ITER
12th -
PTPS College
10th -
PTPS High School