Preethi Felina Fernandez

Senior Analyst with exceptional teamwork, leadership, and communication skills. Over 7 years of experience working on projects and handling daily operational requests. Exceptional technical understanding to meet project deadlines.

With the expertise that I hold, I am confident of having exceptional problem-solving abilities, critical thinking skills and project management capabilities.

• Hewlett Packard, Technical support Engineer, Server support, 12/2008, 09/2009
• Hewlett Packard, Tech support engineer, Desktop Support (consumers), 11/2006, 08/2008
• AOL, Technical engineer, Consumers, 01/2004, 11/2006
• Diagnosis Electronics and software, Secretary, 02/2003, 12/2003
• Bharat Electronics, Apprentice trainee, 10/2001, 10/2002

• Awarded for on-Spot Reward for delivering productivity within the team
• Awarded for meeting the target achieved for customer experience
• Awarded for Best call taking
• Received Inspire awards Bravo & applause
• Game changer awards 2024 for exceptional work

• Date of Birth: 11/19/80
• Gender: Female
• Nationality: Indian
• Marital Status: Divorced

• Listening to music
• Reading books
• Researching on interested topics

VxRail 4.5 and 4.5 code EOSL - If above codes still running, plan an upgrade to VxRail 7.0 code train before Sep 30th, 2022 

Connect on actions for SEZ -The purpose of this is to capture global leadership decisions about whether their team members in the Indian Special Economic Zones (SEZs) will remain in the SEZ or exit the SEZ in September, 2022. The decisions captured will be signed-off by each L4 so that new non-SEZ cost centers (IN13 prefix) may be mapped to each transitioning team member by BU Finance Partners and formal transitioning can be executed by local HR.

EWS QC mapping Maintaining the EWS tool -Developed EWS, an early warning sign tool, empowering managers and quality coaches to proactively identify service requests that have not been actioned as per SLA, leading to a 20% improvement in resolution time

Managing and governing of KB articles-Technical knowledge articles that require a clean up in regards with the article being active or inactive and if it has an active owner and action accordingly either to archive the Article if outdate or republish it by assigning an active owner within the cloud and compute solutions organization. With overall more that 1000 KB article was able to improve and assign active owner to 50% of the article.