Preeti Vincent D'Souza
Senior universal trainer
Mumbai,MH
Summary
Accomplished Senior Trainer - Assistant Manager with over 8 years of total experience driving organizational learning and development. Proven track record as a Universal Trainer, adept at designing and delivering multi-domain, cross-functional training initiatives that accelerate performance, streamline process alignment, and elevate operational readiness.
Overview
3
3
Languages
9
9
years of professional experience
Work History
Senior Universal Trainer - Assistant Manager
TaskUs India pvt Ltd
Navi Mumbai
10.2023 - Current
- Strategic Leadership and Team Management
- Training Needs Analysis (TNA) across diverse business functions to identify skills gaps and process inefficiencies.
- Instructional Design: Design and update multi-modal training modules, SOPs, e-learning content, and job aids that cater to various learning styles.
- Cross-Functional Alignment: Collaborate with Process Experts, Quality Teams, and Operations Leads to ensure training material is aligned with business requirements and regulatory standards.
- Providing End-to-End Curriculum and Instructional Design Delivery and Facilitation
- Instructional designing using ADDIE model
- Analytics, Quality & Business Impact
- Trainer Mentorship, Development of new trainers
- Train-the-Trainer (TTT): Conduct TTT sessions to certify SMEs and operational leads to deliver standardized content.
- Performance Management: Track and evaluate the performance of the training team, setting KPIs for training effectiveness and batch throughput.
- Trained and mentored more than 200+ new hires to fulfill various roles.
- Identified workers with specific skill sets to recommend for promotions or raises, increasing internal hiring 8%.
Human Resources Associate
Alchemy Techsol India Pvt Ltd
Navi Mumbai
07.2022 - 09.2023
- Functioned as an induction and HR onboarding trainer for US-based logistics teams, streamlining onboarding and compliance processes.
- Designed and implemented training strategies to overcome role ambiguity, improve workload distribution, and increase cross-engagement across departments.
- Improved onboarding experience and documentation accuracy by 20% through the use of Confluence and CRM systems, enhancing HR service delivery.
- Conducted compliance, policy, and communication workshops, fostering a culture of open dialogue and continuous professional growth.
- Used Power BI dashboards to monitor onboarding effectiveness and ensure consistent adherence to HR best practices.
Training and Recruiting Associate/Sales Trainer
Whitehat Jr
Mumbai
06.2020 - 04.2022
- Managed recruitment and training for online educators catering to US, UK, and Indian markets, focusing on enhancing instructional quality and onboarding experience.
- Streamlined communication assessments and training feedback mechanisms to accommodate diverse learning preferences and improve trainer-to-learner pass percentage by 30%.
- Conducted in-depth training on company policies, teaching techniques, and communication standards using Collaborative platforms like Lark and CRM tools.
- Contributed to organizational efficiency by promoting employee development and open communication, leading to reduced early attrition and enhanced instructor performance of Cross skill and upskill
Admissions Counselor & Trainer (Freelance)
Oriental Tutors
Mumbai
03.2017 - 01.2020
- Provided personalized academic tutoring in Science and English, later transitioning into a strategic role, guiding student admissions and academic planning.
- Addressed student queries and career guidance by offering one-on-one support for college and course selection, increasing admission conversions by 20%.
- Guided prospective students through admissions process, ensuring clarity and understanding of requirements.
- Trained and mentored new admissions staff on best practices and compliance protocols.
Education
Bachelors of Education - English
12.2017
- Completed professional development in English and Science
- Learned about Bloom's taxonomy and adult learning models
Bachelor of Science - Chemistry
04.2015
- Completed education in 6 units of chemistry
- completion in the year 2015
Skills
- Communication learning and development
- Training delivery
- Curriculum design
- Organizing courses
- Assessing training needs
- Task prioritization
- Performance management
Training
- Data Analysis
- Advanced Excel Training & Development
- Content Moderation & Ethical AI
- Training & Curriculum Design
- Employee Development & Engagement
- Communication & Compliance Training
Languages
English
Hindi
Korean
Intermediate (B1)
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Supervised team of 30+ staff members.
- Achieved 95% Throughput
- Achieved success in multiple project by using prediction model with accuracy and efficiency.
Personal Information
Relocation: Open to relocate
Interests
Reading books
Dancing
Travelling
Timeline
Senior Universal Trainer - Assistant Manager - TaskUs India pvt Ltd
10.2023 - Current
Human Resources Associate - Alchemy Techsol India Pvt Ltd
07.2022 - 09.2023
Training and Recruiting Associate/Sales Trainer - Whitehat Jr
06.2020 - 04.2022
Admissions Counselor & Trainer (Freelance) - Oriental Tutors
03.2017 - 01.2020
Mumbai University - Bachelor of Science, Chemistry
SNDT University - Bachelors of Education, English