Language study - Korean
PREETI VINCENT D’SOUZA
Senior Learning and development Specialist
Mumbai
Summary
Senior Universal Trainer – Assistant Manager leads training needs analysis, instructional design, and 60+ train-the-trainer sessions per month across cross-functional operations. Builds SOPs, e-learning content, and job aids that align teams to business requirements and regulatory standards. Tracks training effectiveness and batch throughput to improve readiness, consistency, and trainer performance.
Overview
2
2
Languages
5
5
Certifications
10
10
years of professional experience
Work History
Senior Universal Trainer Assistant Manager
TaskUs India pvt Ltd
mumbai, Maharashtra
10.2023 - Current
- Strategic Leadership and Team Management
- Training Needs Analysis (TNA) across diverse business functions to identify skills gaps and process inefficiencies.
- Instructional Design: Design and update multi-modal training modules, SOPs, e-learning content, and job aids that cater to various learning styles.
- Cross-Functional Alignment: Collaborate with Process Experts, Quality Teams, and Operations Leads to ensure training material is aligned with business requirements and regulatory standards.
- Providing End-to-End Curriculum and Instructional Design
- Delivery and Facilitation
- Analytics, Quality & Business Impact
- Trainer Mentorship,Development of new trainers
- Train-the-Trainer (TTT): Conduct TTT sessions to certify SMEs and operational leads to deliver standardized content.
- Performance Management: Track and evaluate the performance of the training team, setting KPIs for training effectiveness and batch throughput.
Human Resources Associate
Alchemy Techsol India Pvt Ltd
07.2022 - 09.2023
- Functioned as an induction and HR onboarding trainer for US-based logistics teams, streamlining onboarding and compliance processes
- Designed and implemented training strategies to overcome role ambiguity, improve workload distribution, and increase cross-engagement across departments
- Improved onboarding experience and documentation accuracy by 20% through the use of Confluence and CRM systems, enhancing HR service delivery
- Conducted compliance, policy, and communication workshops, fostering a culture of open dialogue and continuous professional growth
- Used Power BI dashboards to monitor onboarding effectiveness and ensure consistent adherence to HR best practices
Training and Recruiting Associate/Sales Trainer
Whitehat Jr education technology
06.2020 - 04.2022
- Managed recruitment and training for online educators catering to US, UK, and Indian markets, focusing on enhancing instructional quality and onboarding experience
- Streamlined communication assessments and training feedback mechanisms to accommodate diverse learning preferences and improve trainer-to-learner pass percentage by 30%
- Conducted in-depth training on company policies, teaching techniques, and communication standards using Collaborative platforms like Lark and CRM tools
- Contributed to organizational efficiency by promoting employee development and open communication, leading to reduced early attrition and enhanced instructor performance of Cross and upskilling
Admissions Counselor & Trainer (Freelance)
Education
mumbai, Maharashtra
03.2017 - 01.2020
- Provided personalized academic tutoring in Science and English, later transitioning into a strategic role, guiding student admissions and academic planning
- Addressed student queries and career guidance by offering one-on-one support for college and course selection, increasing admission conversions by 20%
- Guided students through application completion, document collection, and enrollment confirmation.
Education
B.Ed - English
Bachelor in Education
Mumbai12-2017
Bachelor of Science - Chemistry
Mumbai University
Mumbai03-2015
Skills
Learning and development
Communication
Instructional design
Training facilitation
Train-the-trainer programs
Training needs analysis
Onboarding program design
Learning analytics
SOP development
Training effectiveness metrics
Learning management systems
Curriculum mapping
Facilitator coaching
Adult learning theory
Certification
Data Analysis
Interests
Timeline
Senior Universal Trainer Assistant Manager
TaskUs India pvt Ltd
10.2023 - Current
Human Resources Associate
Alchemy Techsol India Pvt Ltd
07.2022 - 09.2023
Training and Recruiting Associate/Sales Trainer
Whitehat Jr education technology
06.2020 - 04.2022
Admissions Counselor & Trainer (Freelance)
Education
03.2017 - 01.2020
B.Ed - English
Bachelor in Education
Bachelor of Science - Chemistry
Mumbai University