Open To Work
Preeti Kashyap
Faridabad
Work Preference
Summary
Dynamic digital marketing professional with a proven track record at Google Operations Center. Expertise in leveraging data analytics to drive customer insights and optimize performance. Strong team coordination and leadership skills enhance productivity and customer satisfaction. Recognized for delivering impactful results in fast-paced environments.
Overview
15
15
years of professional experience
Work History
Digital Marketing & Research Senior Associate
Google Operations Center
Gurugram
02.2021 - Current
- Utilized data analytics tools to create insights about customer behavior patterns.
- Utilized data analytics tools to monitor progress against set targets.
- Monitored performance of automated workflows using data analytics tools.
Team Leader
Accenture
09.2017 - 02.2021
- Coordinated project timelines and resource allocation among team members.
- Facilitated communication between departments to enhance collaboration and support.
- Organized training sessions to educate staff on new tools and best practices.
- Monitored team performance and provided constructive feedback regularly.
- Developed strategies to address challenges and optimize team performance effectively.
- Provided leadership and guidance to team members, ensuring that tasks were completed on time and to a high standard.
- Resolved escalated customer complaints or queries promptly and efficiently.
- Ensured compliance with company policies and procedures throughout the team.
- Developed strategies to increase team productivity and improve customer service levels.
- Maintained accurate records of employee attendance and task completion times.
- Reviewed completed work to verify consistency, quality, and conformance.
- Established clear team goals aligned with company objectives, tracking progress regularly.
Senior Media & Graphics executive
Concentrix
02.2014 - 03.2017
- Analyzed website traffic using Google Analytics to inform marketing strategies.
- Conducted market research to identify new trends and customer preferences.
- Maintained SEO best practices to improve organic search visibility and traffic.
- Utilized CRM tools to track customer interactions and enhance communication efforts.
- Performed keyword research and analyzed SEO performance of webpages.
- Developed strategies for paid search campaigns across multiple channels including Google AdWords.
- Generated reports on website performance, ad campaigns, and other key metrics.
- Analyzed website traffic metrics and adjusted strategies accordingly.
- Optimized landing pages for search engine optimization purposes.
- Tracked campaign performance through detailed reporting systems.
- Coordinated with external vendors to implement digital marketing programs.
Season Lead Operations
IBM Global Process Services
02.2013 - 01.2014
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Worked with cross-functional teams to achieve goals.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Recognized by management for providing exceptional customer service.
Sr. Customer Practitioner
IBM Global Process Services
05.2011 - 01.2013
- Follow process compliance guidelines (Business Guidelines) in day to day work.
- Identify opportunities for process enhancement.
- Perform email audits to check trend data of new hires and share it with internal team.
- Attend quality sessions in process to be aware of new updates and trainings required.
- Voted best New Hire in 2011 after successfully completing first three months in Operations.
- Received 'STAR' performer award for three consecutive quarters in 2013 & 2014.
- Appreciation email from Process Head for leading new hire team effectively and showing maximum improvement in terms of performance.
Education
Bachelor of Commerce -
Delhi University
Delhi03-2011
BSC.IT -
NIIT
Delhi01-2010
Skills
- Analytical skills
- Communication skills
- People management
- Process oriented
- Structured thinking
- MS Excel
- PowerPoint
- Data analytics
- SEO optimization
- Team coordination
- Customer service
- Problem solving
- Performance monitoring
- Leadership skills
- Team supervision
Professional Enhancements
- Programming Languages
- Data Access Technology
- Databases
- Web Technology
Professional Highlights
- Commerce graduate with more than 3 years of rich and insightful experience in CRM with IBM Global Process Services.
- Commenced career as a CSA and current role is Sr. Customer Practitioner in e-commerce process (Amazon.com).
- Was part of Leadership Operations team for 3 months from 11/01/13 – 01/31/13 as a Temporary Lead Operations.
- Well versed with basic MS Word & Excel tools required in day to day operational function.
- Excellent communication skills with the ability to liaise with all.
Personal Information
- Father's Name: Sh. Subhash Chand
- Date of Birth: 01/25/89
- Nationality: Indian
- Marital Status: Married
Timeline
Digital Marketing & Research Senior Associate
Google Operations Center
02.2021 - Current
Team Leader
Accenture
09.2017 - 02.2021
Senior Media & Graphics executive
Concentrix
02.2014 - 03.2017
Season Lead Operations
IBM Global Process Services
02.2013 - 01.2014
Sr. Customer Practitioner
IBM Global Process Services
05.2011 - 01.2013
Bachelor of Commerce -
Delhi University
BSC.IT -
NIIT