Summary
Overview
Work History
Education
Skills
Timeline
Generic

Preeti Muthal

Summary

Seasoned Operations Team Leader with over 23 years with experience in daily operations, customer service, managing teams and driving continuous improvement. Adept at streamlining processes, enhancing productivity and ensuring timely project delivery. Excels in fast-paced environments as well as in supervising and motivating staff. Successful at taking on routine and complex business challenges with resourceful and creative approach. Recognized as driven, dedicated and hardworking leader with history of streamlining operations and increasing results.

Overview

25
25
years of professional experience

Work History

Shift Manager

Tata Consultancy Services
02.2016 - Current
  • As a shift manager handled dashboard creation and assignments of work as per different GDC
  • also checking and maintaining timeliness of work
  • Worked in 3 different TCS projects like NBN,CITI bank vendor Management, and Edge_Ascential as a Lead
  • Have experience in Managing team of more than 50 across 3 different sites
  • Executing day-to-day operational deliverable and provide outstanding customer care
  • Reporting daily, weekly and monthly Metric Setting clear individual goals and KPIs for the team Building a strong and robust communications process within team and support functions
  • Provided process improvement idea that led to transformation
  • Improved team efficiency and productivity by restructuring workflow and managing assignments.
  • Communicating with staff regarding upcoming projects or tasks that need to be completed
  • Managing projects and ensuring that deadlines are met by working with other departments to provide materials needed for completion
  • Overseeing the work of employees to ensure that it meets standards of quality and is completed in a timely manner.

Customer Service Officer

Convergys Service India Pvt .Ltd
01.2015 - 02.2016
  • Handling customer queries
  • Taking decision on credits to be given to customers
  • Looking after net promoting scores from customers
  • Providing the best customer service
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.

Process Executive

Steria India Ltd
08.2010 - 02.2012
  • Handling Invoices of Government Nurses.
  • Checking and calculating salary of nurses for quality check.

Debt management officer

HSBC ltd
01.2008 - 03.2009

Customer Care Executive

Bright point India pvt.ltd
05.2006 - 01.2008

Customer Care Executive

Tata BPO
04.2004 - 02.2005

Customer support representative

Goldstone BPO services
02.2003 - 09.2003

Co- Ordinator

Niranjan Credit Consultant
05.2000 - 04.2001

Education

M.com -

Dr. B.A. Marathwada University
01.2001

B. Com - undefined

Dr. B.A. Marathwada University
01.1999

Skills

  • Vendor Management
  • Team Management
  • Customer service
  • Solving queries
  • Efficiency improvement skills
  • Team member training
  • Customer Relations

Timeline

Shift Manager

Tata Consultancy Services
02.2016 - Current

Customer Service Officer

Convergys Service India Pvt .Ltd
01.2015 - 02.2016

Process Executive

Steria India Ltd
08.2010 - 02.2012

Debt management officer

HSBC ltd
01.2008 - 03.2009

Customer Care Executive

Bright point India pvt.ltd
05.2006 - 01.2008

Customer Care Executive

Tata BPO
04.2004 - 02.2005

Customer support representative

Goldstone BPO services
02.2003 - 09.2003

Co- Ordinator

Niranjan Credit Consultant
05.2000 - 04.2001

B. Com - undefined

Dr. B.A. Marathwada University

M.com -

Dr. B.A. Marathwada University
Preeti Muthal